Associate Claims Representative - Liability (Goldsboro)

Experienced claims professionals supporting The General’s nonstandard auto business through investigations, liability decisions, and settlement negotiations

This role will be filled following our hybrid work model at our Goldsboro, NC; Tampa, FL; El Paso, TX; Nashville, TN; Davenport, IA; Madison, WI; or Stevens Point, WI offices. This role is NOT available for remote work.

• Area of support:  EST, CST

In this role, you'll investigate and resolve insurance claims with a focus on efficiency and accuracy. You'll independently manage a caseload, negotiate settlements, and communicate effectively with policyholders, vendors, and other stakeholders. You'll leverage your analytical, decision-making, and problem-solving skills to determine liability and ensure fair claim resolutions. This role is responsible for handling minor to moderate coverage, negligence, and damage issues.

What You'll Do

As an Associate Claims Representative-Liability, you will have the opportunity to grow on your already established claims foundation by conducting the following duties:

• Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, the ongoing claim status, and decisions, including the reasoning behind them.

• Verify coverage and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim.

• Investigate claims by taking and reviewing recorded statements from involved parties and witnesses, reviewing policy reports and other pertinent evidence

• Apply knowledge to evaluate claims exposure appropriately, establishing timely reserves.

• Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.

What it Takes

• Bachelor's degree or equivalent work experience 

• Ability to obtain and maintain state specific property and casualty claims licensing as required

• Previous experience working with Auto Liability Claims strongly preferred 

• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.

• Demonstrated experience handling moderately complex claims, or other equivalent experience.

• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.

• Demonstrated experience providing customer-driven solutions, support, or service. 

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. 

• Sentry is happy to offer  flexibility  through a scheduled Hybrid work model.  Monday and Friday work from home  if you choose to, Tuesday through Thursday you’ll work in office.

• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will  provide equipment  for your home office.  

• Meal Subsidy  available for associates who report to an office. 

• 401(K) plan with a dollar-for-dollar match on your  first eight percent , plus immediate vesting to help strengthen your financial future. 

• Continue your education and career development through Sentry University (SentryU) and utilize our  Tuition Reimbursement  program 

• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off

• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness  benefits  to encourage a healthy lifestyle.

• Well-being and  Employee Assistance  programs

• Sentry Foundation  gift matching  program to encourage charitable giving. 

About Sentry

We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Talent Acquisition Specialist

Shea Supa

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.