Systems Operations Engineer 3 - Contingent

Systems Operations Engineer 3
Dallas, TX, Chandler, AZ, Iselin, NJ
12 Months+
Hybrid

Job Description:
In this contingent resource assignment, candidate may:

• Consult on or participate in moderately complex initiatives and deliverables within Systems Operations Engineering and contribute to large-scale planning related to Systems Operations Engineering deliverables.
• Review and analyze moderately complex Systems Operations Engineering challenges that require an in-depth evaluation of variable factors.
• Contribute to the resolution of moderately complex issues and consult with others to meet Systems Operations Engineering deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.
• Collaborate with client personnel in Systems Operations Engineering.

• 4 plus years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

• 2 plus years of experience with Enterprise level support, maintaining RightFax and other fax systems in a Production Operations environment.
• This includes application installation, upgrades, vulnerability management, incident and change management, migrations between fax systems.
• Strong analytical, troubleshooting, and communication skills
• Troubleshooting of complex issues and root cause analysis
• Incident and Change Management
• Monitoring and Observability
• Willing to work outside of normal hours and on-call rotation as needed.

• Experience with RightFax Connect Hybrid - this is a big plus
• Experience with Faxcom/Biscom
• Scripting languages - SQL, VBScript, PowerShell
• Windows Server, Telephony, SIP, T.38, printers, SMTP, and Active Directory
• M365 and Azure AD and familiarity with Hybrid solutions
• Experience with Enterprise tools: Service Now, Agile Kanban/Jira, Thousand Eyes, and other monitoring and observability tools.

• Additional Locations considered: Dallas, TX, Chandler, AZ, Iselin, NJ
• This position is part of the EFT Platform Fax Operations Team. Solid Production Operations Enterprise Level 3 Backend RightFax application experience is a must.
• The environment is on-prem Rightfax and Faxcom and both are moving to Rightfax Connect Hybrid. Do not send resumes without Rightfax Backend experience.

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.