Technical Support Specialist (FORSCOM)

Position: Technical Support Specialist 

Type: Full- time 

Location:  Fort Bragg, NC (Liberty) FORSCOM Eastern Regional Office 

Travel: 10% 

**Contingent upon award**

Position Summary:  The Technical Support Specialist serves as a critical enabler for the operational effectiveness, security, and redundancy of the FORSCOM Language and Culture Services program. This position provides hands-on support for all classroom, computer, and network technologies, ensuring effective setup, operation, troubleshooting, and training for staff and students on site. The Technical Support Specialist will help ensure all mission, instruction, and digital resource needs are met securely and efficiently, contributing directly to the readiness and proficiency of military linguists and other program participants. 

Duties and Responsibilities:

These services are required to support unique efforts which may require: 

• Administer, configure, and support computer systems, LANs, software, and peripherals for language laboratories, classrooms, and staff offices

• Troubleshoot, maintain, and ensure operability of A/V, multimedia, and interactive instructional equipment 

• Support installation and management of educational and foreign language software, including foreign fonts and special plugins 

• Conduct training and provide technical guidance for staff/instructors in equipment/software use 

• Track IT and multimedia equipment inventory and recommend upgrades/replacements 

• Provide general IT assistance for internal and external users, ensuring timely response to help desk issues 

• Maintain compliance with security, safety, and operational SOPs 

Required Skills and Abilities:

• High School Diploma or GED required; Bachelor's degree in Computer Science, Information Systems, or related field strongly preferred 

• Minimum 3 years' experience in technical support or IT systems administration in a professional environment

• Demonstrated expertise in commonly applied automation/IT systems, networks, and software (MS Office Suite, data management programs, learning management systems) 

• Experience with installation, setup, configuration, and basic repair/maintenance of computer hardware, peripherals, and A/V equipment, including multimedia and interactive classroom devices 

• Practical knowledge of LAN administration, network security protocols, backup, and upgrade procedures 

• U.S. Citizenship required 

• Favorable completion and maintenance of a National Agency Check with Inquiry (NACI) 

• Ability to teach others to operate equipment and troubleshoot as required

• Excellent organizational, communication, and customer service skills 

Language Proficiency Requirements:

• Superior leadership, organizational, and communication skills 

• Must be proficient in reading, writing, speaking, and understanding the English language to effectively perform all contract duties. 

• Must possess strong verbal and written communication skills to interact clearly and effectively with colleagues, customers, and the public. 

• Must demonstrate the ability to communicate professionally in both spoken and written formats across diverse environments. 

• Must meet or exceed Interagency Language Roundtable (ILR) proficiency levels of L3/R3/S3/W3 (Listening, Reading, Speaking, and Writing). 

• Must be able to comprehend and respond to technical instructions, operational documents, and standard operating procedures written in English. 

Physical Demands and Work Environment: While performing the duties of this position, the IC is regularly required to talk, listen, and write. The IC frequently is required to use foot/ankle motions, hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand, walk, sit; and reach with hands and arms. The IC must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to be the best qualified for the position and successfully perform the functions of the job. Reasonable accommodation may be made (if possible) to enable individuals with disabilities to perform the functions.

Company Background: Seventh Dimension LLC provides focused customer support in two core competencies Training & Support Services. Since 2015, we have provided customers with flexible, adaptable, and creative approaches to solving complex problems. We are a proven prime contractor that understands future operating environments, fiscal constraints, and current force requirements. We are a SDVOSB in North Carolina with a TS Facility Clearance, Secret storage and a DCAA compliant accounting system. 

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 

Seventh Dimension, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.