General Manager

Job Description

Job Description

The Greystone Inn - Lake Toxaway, North Carolina

Are you a seasoned hospitality leader ready to take the helm of an iconic luxury property? The Greystone Inn, a historic and highly regarded destination nestled along the shores of Lake Toxaway, North Carolina, is seeking an experienced General Manager to lead our team and steward the guest experience.

Why Join Us?

The Greystone Inn blends timeless elegance with warm Southern hospitality, offering guests an intimate, elevated retreat in a breathtaking mountain setting. As General Manager, you will have full operational responsibility for the Inn, providing strategic leadership across all departments-including Rooms, Food & Beverage, Events, and Guest Services-while upholding the property's reputation for excellence.

In this role, you will inspire and develop a high-performing team, partner closely with ownership, and ensure every guest experience reflects the Greystone Inn's standards of quality, service, and authenticity. This is a hands-on leadership opportunity for a hospitality professional who thrives in a boutique luxury environment and takes pride in delivering memorable, personalized experiences.

Qualifications:

Minimum of 5+ years of progressive leadership experience in hotel or hospitality management, including at least 3 years in a senior leadership or General Manager role within a luxury or full-service hotel environment.

Demonstrated ability to lead, coach, and retain high-performing department heads and frontline teams while fostering a culture of accountability, service excellence, and continuous improvement.

Exceptional communication and interpersonal skills, with the ability to effectively engage guests, associates, ownership, brand partners, and external stakeholders.

Strong business and financial acumen with proven experience overseeing full hotel operations, including budgeting, forecasting, revenue management, labor controls, and expense management across multiple departments.

Operational oversight experience across Rooms, Food & Beverage, Sales, Events, and Guest Services, with the ability to collaborate cross-functionally to drive both guest satisfaction and profitability.

Passionate hospitality leader with a hands-on, visible management style and a consistent track record of delivering elevated guest experiences and operational excellence.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package.
• Opportunities for career growth and development.
• A supportive and collaborative work environment.
• The chance to live and work in the stunning Lake Toxaway region, surrounded by natural beauty.