Contents Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off

Job Description
You'll be performing emergency services for people suffering water- or fire- related property damage. This is a management/leadership position which includes:

• Hiring, training and managing technicians and laborers
• Cleaning and deodorizing fire damaged buildings and personal property
• Documenting, inventorying, cleaning, packing and managing personal property items
• Managing projects and communicating with customers, clients and vendors
• Scheduling and directing crew chiefs
• Completing job file documentation
• Building and maintaining relationships with clients and vendors to help build business
• Lead a team of hardworking individuals serving others within your community
• Be empathetic and show a sense of urgency while communicating through modern technology

Team Compensation and Benefits:

• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Flex schedule - at Servpro we are committed to our team and their well-being. We have instituted the ability to flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
• Paid training
• Referral program
• Great culture and team dynamic
• Bonus opportunities based on performance

Team Qualifications

• Experience managing fire cleaning and contents projects in the restoration industry
• Valid drivers license
• Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed
• Must pass criminal background check
• 3+ years experience in Contents Restoration or Moving Experience
• Dedication to customer service
• Ability to lead others from diverse backgrounds
• Excellent written and verbal communication skills
• Ability to learn and implement software programs that track and identify contents
• IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
• Valid driver's license with a clean record
• Have the ability to work nights/weekends and overtime, if needed
• Desire to continually learn new things

Role on the Team (Job Responsibilities):

• Foster an environment of collaboration and teamwork within the division and company
• Self-managing and time management skills
• Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
• Job schedule management and coordination
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.
• Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion.
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.
• Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.
• Manage projects and existing crews
• Supervise pack-outs and inventory/evaluation of items
• Experience managing fire cleaning and contents projects in the restoration industry
• Valid drivers license
• Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed
• Must pass criminal background check