Director, Access Enablement
- Owns departmental strategy, structure, and outcomes for access enablement, ensuring alignment with organizational goals and access strategy
- Sets direction, priorities, and performance standards for access enablement initiatives, including digital access, workforce optimization, and access workflow design
- Leads the development and execution of long-term access strategies that improve patient access, clinician efficiency, and overall operational performance
- Advises executive leadership on access strategy, capabilities, and system-level opportunities to enhance access and patient experience
- Drives alignment across clinical, operational, and technology leaders to ensure cohesive and effective execution of access initiatives
- Leads the design and optimization of access systems, including clinician scheduling strategies, capacity management, and workforce planning
- Establishes frameworks and standards for access workflows to ensure consistency, scalability, and operational effectiveness
- Oversees development and advancement of digital access, automation, and enabling technologies that support patient access goals
- Defines and monitors key performance indicators, ensuring visibility into access performance and progress against organizational objectives
- Drives continuous improvement initiatives to enhance efficiency, reduce barriers to access, and improve patient and clinician experience
- Leads cross-functional alignment across operations, clinical leadership, and technology teams to ensure successful implementation of access strategies
- Partners with stakeholders to prioritize initiatives, allocate resources, and ensure execution of key strategic priorities
- Identifies system-level barriers and drives resolution of complex or structural challenges impacting access performance
- Ensures coordination and integration across functions to support sustainable and scalable access solutions
- Leads large-scale initiatives from concept through execution, ensuring delivery of expected outcomes and long-term impact
- Owns high-level decision-making related to access enablement strategy, including budgeting, resource allocation, and long-term planning
- Evaluates investment opportunities and prioritizes initiatives based on organizational impact, cost, and scalability
- Ensures responsible stewardship of resources while advancing strategic access goals
- Provides full people leadership for team(s), department(s), or manager(s), including hiring, performance management, coaching, corrective action, and terminations
- Sets priorities for the function and approves key decisions impacting access enablement strategy and execution
- Leads and develops leaders and team members to build capability, engagement, and long-term organizational strength
- Holds teams accountable for performance outcomes and ensures alignment with departmental and organizational objectives
- Establishes a culture of accountability, collaboration, and continuous improvement across the access enablement function
Required
- Significant experience in healthcare operations, access, or related leadership roles
- Demonstrated experience leading large-scale, cross-functional initiatives and driving organizational change
- Strong strategic thinking and decision-making capabilities, with experience influencing executive-level stakeholders
- Experience leading leaders and/or multiple teams, with accountability for outcomes through others
- Experience with patient access operations (e.g., scheduling, referrals, contact center)
- Experience with workforce management, clinician scheduling strategy, or access optimization
- Experience with healthcare technology, digital access tools, or automation solutions
- Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
- Must be able to lift and support weight of 35 pounds.
- Ability to concentrate on details.
- Use of computers for long periods of time.
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