Quality Specialist
- Contributes to HonorBridge’s Mission by being devoted to building connections that save and heal lives through organ and tissue donation.
- Achieves job functions in alignment with HonorBridge values.
- Trust – Honor the trust that people place in us.
- Diversity, Equity & Inclusion – We work as one. We celebrate all.
- Service – Commit to service excellence.
- Innovation – Embrace the power of innovation.
- Passion – Live our passion for healing lives.
- Builds caring and compassionate relationships.
- Consistently demonstrates effective communication.
- Promotes teamwork to ensure success at HonorBridge.
- Manages post-recovery culture reporting for organ donors
- Obtains, shares and responds to positive culture/serology results in accordance with policies and federal/state/local laws and regulations, including any necessary reporting to HonorBridge's designated Patient Safety Contact
- Provides accurate and timely post-recovery follow-up with organizational partners to coordinate compliance with access, review, and information sharing
- Maintain accurate documentation of pending and completed results in UNET and LLTN
- Ensures completeness and compliance of HonorBridge Organ and Tissue donor charts
- Conducts comprehensive reviews and audits of both organ and tissue donor records for accuracy, completeness, and compliance with regulatory standards (including FDA, AATB, OPTN, CMS, and internal policies)
- Performs detailed cross-verification of HonorBridge charts against clinical source documents, medical records, UNET and required forms to ensure data integrity and consistency
- Conducts and verifies recipient matching to ensure accuracy and compliance with transplant protocols
- Obtains, uploads, and verifies donor records from hospitals, EMS agencies and other external sources
- Uploads incoming documents/forms accurately into donor charts daily
- Reviews and shares serology, culture, pathology, toxicology, and autopsy/Medical Examiner reports with internal teams and processor partners
- Monitors chart completion and notifies applicable coordinator and departmental manager of due dates and discrepancies
- Supports Clinical Staff in completing donor charts, identifying gaps, and providing documentation guidance
- Communicates deviations and variances to Departmental Management
- Manages processor pending lists, ensuring timely follow-up, resolution of outstanding items, and coordination with internal teams and external partners to support chart closure and compliance
- Performs in-depth analysis of charts as part of regulatory- or data-related studies initiated by management
- Supports operational objectives by providing chart-derived data not readily accessible through automated means
- Assists in the assurance of departmental regulatory compliance
- Monitors and evaluates the department for efficiency
- Assists the Manager of Quality Systems in writing and revising policies and procedures
- Reviews and assists in resolving clinical staff errors
- Assists Lead Quality Coordinator with surgeon credentialing program
- Assists Lead Quality Coordinator with supplier qualification program
- Performs Data Quality Reviews and Reporting
- Assists Lead Quality coordinator with conducting periodic (monthly and semi-annual) data quality audits for reporting to regulatory agencies (AOPO, OPTN).
- Assists Lead Quality Coordinator with preparing and submitting monthly data exports to regulatory agencies (OPTN)
- Maintains electronic medical record (EMR) access to all available hospitals
- Utilizes medical information from remote EMR access to obtain and review available medical records
- Maintains confidentiality of all patients and donor/recipient information
- Submit periodic development plans, including issues, goals, and strategies, to manager
- Performs other duties as assigned
- Associates degree and 3+ years of related experience OR a bachelor's degree and 1+ years of related experience
- Proficiency with electronic medical record systems and quality management databases
- Working knowledge of regulatory and accreditation requirements for organ and tissue recovery (FDA, AATB, OPTN, CMS)
- Medical, Dental, Vision insurance
- Health Savings Account
- Flexible Spending Accounts
- A matching retirement plan,
- Paid Sick and Vacation time.
- Life Balance Account Reimbursement
- Professional Development and Growth
- A chance to save a life!
- Plus, a lot more!
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