Lead, Triage MA - Greensboro NC (GSL)

Join QualDerm Partners as the Lead, Triage MA in Greensboro, NC, and be a pivotal part of a leading organization dedicated to dermatology, skin cancer treatment, and aesthetic services. We believe in empowering our patients with the best care possible, and enhancing their wellness journey through attentive and compassionate service.

As the Lead Triage Medical Assistant, you will oversee the triage team, ensuring efficient patient flow and maintaining the highest standards of clinical care. This is an exciting opportunity for a motivated individual ready to lead and support a team, while making a significant impact on our patients' experiences.

Key Responsibilities:

• Lead and train the triage staff, ensuring adherence to clinical protocols and providing high-quality patient support.
• Manage patient triage processes, evaluating symptoms, and determining appropriate next steps for patient care.
• Facilitate communication between patients and healthcare providers, ensuring timely responses to patient inquiries and needs.
• Assist in the development and implementation of best practices in triage and patient management.
• Monitor and evaluate the performance of the triage team, providing feedback and coaching to enhance team performance.
• Participate in relevant clinical meetings and initiatives to improve the overall patient experience and operational efficiency.
• Maintain accurate and detailed records in the electronic medical records (EMR) system.
• Support the front office with patient scheduling and follow-up as needed.

By joining our team, you’ll become part of a vibrant workplace culture that values collaboration, innovation, and a dedication to patient care. Together, we can make a meaningful difference in the lives of those we serve.

Requirements

• High school diploma or equivalent; certification as a Medical Assistant is strongly preferred.
• Minimum of 2 years of experience in a medical assistant role, particularly in triage or clinical settings.
• Demonstrated leadership abilities and experience mentoring or training team members.
• Knowledge of medical terminology, clinical protocols, and best practices in patient care.
• Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency with electronic health record (EHR) systems and standard office software.

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.