Customer Care Support II

Job Description

Job Description

Customer Care Support II

Hourly Range: $18.00 to $20.00 depending on experience.

Toshiba America Business Solutions is a leader in digital technology. Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that offers job stability while also providing growth opportunities.

Overview

Are you driven by purposeful work and the opportunity to grow your career? As our Customer Care Specialist based in Charlotte, NC , you will enjoy making an impact acting as our essential link between clients, sales, operations, and service.

Your core focus as Customer Care Specialist will be to support our customers and operations teams deliver impeccable customer service, and ultimately seize the chance to influence, build relationships, and grow in the process.

In addition, you will play a critical role dispatching our teams to deliver best-in-class products and services to our customers, the local businesses, organizations, and institutions that are pillars of our communities.

As you succeed in this role, you will build cross-functional expertise and business acumen, opening doors for future career growth at Toshiba.

Explore the Learn More section below to gain more knowledge about Toshiba America Business Solutions.

What You’ll Do

• Partner cross-functionally to assist with problem resolution
• Nurture client relationships by delivering a positive experience
• Respond to client inquiries and issues about service visits, device consumption, damaged shipments, and defective products
• Prioritize service and field assignments by client, time of call, and territory to minimize response times
• Perform tracking and transit updates and corrections on previously placed orders
• Process incoming supply requests efficiently from contracted accounts
• Review account history to ensure appropriate product levels are shipped
• Ensure our customers understand special pricing models
• Handle client complaints and questions promptly and professionally
• Perform routine account troubleshooting to ensure customer satisfaction
• Initialize, maintain, and update customer systems and records
• Generate reports and ensure customer care activities are timely and accurately documented
• Assess unreported customer contacts on machines per contract guidelines

Qualifications

• High School Diploma or GED
• A minimum of three years of experience in a combination of the order processing and customer account maintenance/support and dispatch experience
• Expertise in utilizing CRM systems (Preferred)
• A reputation for solid communication skills
• Versed in presenting information one-on-one and in small group situations to customers and team members
• Proficient in Microsoft Excel and Word

What’s in it for you?

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days.

Learn More

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Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request accommodation.