Senior Manager, Artificial Intelligence & Automation

SENIOR MANAGER, ARTIFICIAL INTELLIGENCE & AUTOMATION

WHAT IS THE OPPORTUNITY?

As the Artificial Intelligence and Automation Business Leader, this role will define and drive the enterprise-wide adoption and value realization of AI, machine learning, and intelligent automation solutions. This role will develop and execute the AI & Automation strategy across the enterprise leading a cross-functional team to identify, prioritize initiatives and leading high-impact programs that modernize process, improve customer experiences and deliver measurable business outcomes.

WHAT WILL YOU DO?

• Develop and execute a strategic plan for the adoption and implementation of AI, machine learning, and intelligent automation solutions across the enterprise
• Lead a cross-functional team to identify, prioritize, and deliver high-impact initiatives that drive business value and improve customer experiences
• Collaborate with stakeholders to modernize processes, improve operational efficiency, and reduce costs
• Develop and maintain enterprise analytics intake and prioritization capabilities
• Drive the development and implementation of AI-powered solutions that enhance customer engagement, improve customer satisfaction, and increase revenue
• Work closely with IT and other business functions to ensure seamless integration of AI and automation solutions with existing systems and processes
• Develop and manage budgets, resource allocation plans, and vendor partnerships to support AI and automation initiatives
• Stay up-to-date with the latest advancements in AI, machine learning, and intelligent automation, applying this knowledge to continuously improve and refine the enterprise's AI and automation strategy

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 10 years of experience in leading large technology-enabled business transformation, leveraging automation to drive business value
• Minimum 8 years of People Management experience
• Minimum 7 years of experience with Project Management

Additional Qualifications

• MBA preferred
• Preferred 10+ years of experience in Financial Services Industry
• Strong leadership and C-Suite/Board communication skills
• Experience leading major data analytics initiatives in large financial institutions

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $180,000 - $320,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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