Business Transformation Program Manager - Service Central
- Lead value stream mapping sessions to document current operations, identify best practices, and evaluate alignment with future standard templates.
- Guide fit‑to‑template decisions by defining what can be adopted, what requires extension, and what needs essential customization.
- Partner with Business and Finance Digital Transformation leaders to ensure outcomes support strategic priorities.
- Create and deliver executive‑ready communications that clearly explain scope, rationale, benefits, and implications.
- Build and execute change management and communication strategies that promote adoption and sustained engagement.
- Lead multiple workstreams and cross‑functional teams using a consulting‑style delivery approach.
- Oversee rollout activities in close partnership with business and IT stakeholders to ensure smooth execution.
- Facilitate senior‑level decision‑making and maintain alignment across a complex stakeholder landscape.
- Ensure a seamless transition to the future platform and operating model through structured planning, coordination, and execution excellence.
- 10+ years of experience leading enterprise‑level transformation programs, including ERP modernization or large‑scale platform implementations.
- Consulting or professional services experience at the Manager or Engagement Lead level strongly preferred.
- Proven strength in executive communication, storytelling, and presenting complex topics with clarity.
- Deep expertise in business process analysis, value stream mapping, and fit‑to‑template transformation approaches.
- Bachelor’s or master’s degree in engineering, Business, Technology Management, or Digital Transformation (or related field).
- Exceptional change management, stakeholder engagement, and leadership capabilities.
- Ability to travel up to 25% domestically and internationally.
- Must be legally authorized to work in the United States without current or future employer‑sponsored work authorization.
- Career growth and development opportunities
- Supportive work culture
- Company paid Health and wellness benefits
- Paid Time Off and paid holidays
- 401K savings plan with company match
- Family building benefits
- Parental leave
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