Business Operator

Job Description

Job Description

Position Overview

We're looking for a Business Operator who can wear multiple hats. This is a unique hybrid role combining technical field work , sales and relationship-building , and team leadership . You’ll be on the ground as our Lead Technician , managing day-to-day routes and ensuring quality service, while also helping grow the business through sales calls, client management, and staff training.

Key Responsibilities

Operations & Field Work

• Lead by example as the primary field technician — cleaning windows, pressure washing, and performing exterior maintenance services.

• Manage and optimize daily service routes for maximum efficiency and customer satisfaction.

• Ensure safety procedures and service standards are consistently followed.

Sales & Business Development

• Make outbound sales calls to residential and commercial prospects.

• Provide estimates and convert leads into recurring customers.

• Build and maintain strong client relationships to encourage repeat business and referrals.

Team Leadership & Training

• Train new technicians on service quality, safety standards, and customer service best practices.

• Oversee performance and support the development of junior team members.

• Act as the go-to person for problem solving in the field.

Qualifications

• Proven experience in field service roles, ideally in window cleaning or similar trades.

• Strong leadership skills with the ability to motivate and train others.

• Confidence in sales — cold calling, pitching services, and closing deals.

• Excellent communication and customer service skills.

• Valid driver’s license and clean driving record.

• Physically fit and comfortable working at heights or with ladders.

• Self-starter attitude with strong organizational skills.

What We Offer

• Competitive pay (base + performance incentives)

• Opportunity to grow with a scaling business

• Hands-on leadership role with autonomy

• Company vehicle and equipment provided

• Supportive, energetic team culture