Operations Administrator - Greensboro
Job Description
Job Description
Operations Administrator
Core RoleThe Operations Administrator is the single point of contact for all end-user service requests. This role manages scheduling for daily requests, including deliveries, installations, pick-ups, and moves, ensuring efficiency and alignment with customer demands and operational goals.
Primary Duties and Responsibilities- Maintain open communication with customers and adhere to the Sundown Rule.
- Establish daily manpower requirements based on service requests.
- Schedule and confirm deliveries with customers in advance.
- Maintain accurate records for all pick-ups and deliveries.
- Print, review, and separate daily tickets.
- Review returned tickets for approval and updates.
- Manage weekly and monthly reports.
- Handle customer invoicing and reporting.
- Identify process improvements and recommend changes.
- Place small product and service orders as needed.
- Communicate discrepancies with Operations Manager.
- Work with customers to resolve scheduling issues.
- Maintain up-to-date schedules.
- Assist with managing vehicles, equipment, and supplies.
- Maintain a professional attitude.
- Work overtime as needed. (40hr work week scheduled, depending on work tempo, may be as much as 45 hours.)
- Perform other duties as assigned.
- The Operations Administrator has the authority to adjust daily schedules as needed to meet operational demands and maintain efficiency.
- All schedule changes must align with direction or notification from the Operations Manager.
- Responsible for communicating all schedule changes promptly to team members and customers.
- Empowered to proactively adjust schedules to optimize labor efficiency and prevent delays.
- Ensures clear and immediate communication of all changes to crews, customers, and stakeholders.
- Associate degree
- Minimum 4 years related experience preferred.
- Strong computer skills.
- Excellent organization and communication skills.
- Ability to work in a team environment.
- Ability to work overtime as needed.
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