Digital Servicing Analyst

**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.** Need Help? ( _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility ([email protected]?subject=Accommodation%20request) _(accommodation requests only; other inquiries won't receive a response)._ **Regular or Temporary:** Regular **Language Fluency:** English (Required) **Work Shift:** 1st shift (United States of America) **Please review the following job description:** Engages with internal CSBB partners to define reporting and data insight requirements that enable business capabilities. Primary reporting focuses on data that is utilized for strategic planning, tactical execution, and issues resolution. Leverage technical skills to improve business capabilities. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Consult with internal clients, up-to, and including senior leaders, to understand data/reporting requirements, then design, develop and delivery reports and insights to satisfy the need. Consultations may be for one-off, recurring, or for project-related needs. 2. Develop and maintain reports, dashboards, and tools. Maintain knowledge of data and database structure to deliver meaningful reports and analysis. 3. Generate actionable insights and recommendations from large and complex datasets. 4. Execute data and report validation to support ongoing quality assurance processes; As needed, identify data integrity issues, and provide feedback to ensure any issues are remediated. 5. Identify process improvements using tools and technical skills, while ensuring adherence to all internal and external policies and procedures for data governance. 6. Represent team on cross-functional workforce management and/or operations management projects. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor's degree, or equivalent education or related training 2. 2-5 years of reporting and analytics experience 3. Strong analytical and critical thinking skills 4. Advanced proficiency in Microsoft Excel (e.g. formulas, modelling) 5. Experience creating PowerPoint presentations to tell a compelling story using data and analytics Preferred Qualifications: 1. Advanced degree 2. Background in Branch Banking 3. Experience with business intelligence visualization tools (e.g. Tableau, Visier) 4. Project management and process improvement skills **General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site ( . Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. **_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._** EEO is the Law ( E-Verify ( IER Right to Work (