Office Manager / Operations Coordinator- Monster Tree Service of South Charlotte

Job Description

Job Description

Monster Tree Service of South Charlotte is a professional, growth-focused tree care company serving the South Charlotte area. We help residential and commercial clients with tree removal, pruning, trimming, stump grinding, and storm response services. We take pride in doing things the right way, with a strong focus on safety, quality, organization, and customer service.

We are looking for a sharp, dependable Office Manager / Operations Coordinator to help keep the business organized, responsive, and moving forward.

This Office Manager / Operations Coordinator role is the operational backbone of our business. You will help manage the front office, support the owner, keep financial and administrative processes on track, coordinate key office functions, and improve day-to-day execution across the company.

This is a great fit for someone who is highly organized, proactive, detail-oriented, and comfortable balancing customer service, office administration, and operational follow-through in a fast-moving small business environment.

Customer Service & Office Coordination:

• Answer inbound calls professionally and route or resolve inquiries
• Schedule estimates and jobs
• Maintain accurate customer notes and records in company systems
• Follow up on pending quotes, customer questions, and post-job satisfaction
• Help ensure the office runs smoothly day to day

Financial & Administrative Support:

• Process payroll accurately and on schedule
• Manage accounts receivable, including invoicing, payment posting, and collections follow-up
• Manage accounts payable, including vendor invoice tracking and bill payment coordination
• Organize financial records for easy access and accountant support
• Assist with reporting, reconciliation support, and general bookkeeping accuracy

Owner Support:

• Help manage email triage, calendar coordination, and priority follow-up
• Draft routine email responses and keep important items from falling through the cracks
• Support scheduling, deadlines, and day-to-day administrative execution

Operations & Crew Support:

• Track and reorder key supplies and consumables
• Maintain simple inventory records and help prevent shortages
• Coordinate supply needs with field crews and support efficient distribution
• Help reduce downtime by keeping office and field support functions organized

Marketing & Content Support:

• Schedule and post social media content using company-provided photos, videos, and brand guidelines
• Monitor messages and comments and respond to routine inquiries
• Assist with light video editing for short-form content

Process Improvement:

• Document office and operational processes
• Build simple SOPs, checklists, and reference guides
• Identify inefficiencies, recommend improvements, and help implement better systems across the business

What We’re Looking For:

• 3+ years of experience in office administration, operations, office management, bookkeeping support, or a similar role
• Strong organizational skills and attention to detail
• Professional written and verbal communication
• Confidence handling phones, customer communication, and scheduling
• Working knowledge of invoicing, payroll, accounts payable, and accounts receivable
• Comfort with business software, email, spreadsheets, cloud-based tools, and learning new systems quickly
• Ability to manage multiple priorities without losing accuracy
• High level of discretion with financial and personnel information
• Proactive mindset with a strong sense of ownership and follow-through

Preferred Qualifications:

• Experience with QuickBooks or similar accounting software
• Experience with SingleOps or similar CRM or job management software
• Experience with payroll systems
• Familiarity with social media management
• Experience in a small business, home services, construction, landscaping, or similar field environment
• Light video editing experience is a plus

What Success Looks Like:

Within the first 90 days, the right person will be building confidence and ownership in the role by: - Keeping phones, scheduling, and customer communication organized - Running payroll and core financial admin tasks accurately and on time - Supporting better visibility for receivables, payables, and records - Helping the owner stay focused on higher-level priorities - Building better systems, documentation, and process consistency across the business

Why Join Monster Tree Service of South Charlotte:

• Opportunity to work directly with the owner and make a visible impact
• Real ownership in a role that matters to the business every day
• Variety of work across operations, finance, customer service, and process improvement
• Growth opportunity as the company continues to expand
• Supportive team environment with clear expectations and room to improve systems

Schedule & Work Location:

• Full-time
• Stallings – Indian Trail, NC area
• On-site, with potential hybrid flexibility after onboarding

You are applying for work with a franchisee of Monster Tree Service, not Monster Franchising SPE, LLC or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.

An Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.