Account Manager

Job Description

Job Description

JOB DESCRIPTION

The Account Manager is responsible for the full sales lifecycle as it pertains to the current customer base of the company. This position must farm active customers to up-sell products and services by developing a thorough understanding of their business needs.

PRIMARY JOB FUINCTIONS

• Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.
• Cross-selling and up-selling services and solutions to existing accounts.
• Qualify new sales opportunities for current customers.
• Receive requests for service and product details from customers and provide timely responses.
• Conduct onsite or online presentations that showcase the services and products of the company to active customers.
• Work with management to develop proposals and quotes.
• Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account.
• Manage the complexity of service proposals, contracts, lease agreements and service level agreements.
• Maintain in-depth product knowledge of the service offerings of the company.
• Perform sales procedures through activities and opportunities in ConnectWise and remain compliant with defined policies and procedures.
• Attend weekly sales meetings and ensure sales opportunities are compliant with company policy.
• Develop in-depth knowledge of the service catalog and how it relates to customers’ needs.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses in ConnectWise as they occur.
• Understand processes in ConnectWise by completing assigned training materials and blueprints in ConnectWise University.
• Enter all work as activities or service tickets in ConnectWise.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Outside sales experience with selling relevant services and products.
• Possess a track record of managing customer commitment, negotiation, and closing of the sales process.
• Demonstrated level of success in the development of client relationships.
• Enjoy working with customers and external audiences.
• High energy and drive with good negotiation skills.
• Proficient with general office applications.
• Strong organizational, presentation, and customer service skills.
• Skill in preparing written communications and materials.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Typing skills to ensure quick and accurate data entry.
• Self-motivated with the ability to work in a fast-moving environment.

EDUCATION AND WORK EXPERIENCE

• BA/BS, preferably in marketing, advertising, business management or related field.
• 1-3 years of sales or customer relations experience.
• Our employees LOVE what they do.
• They are natural problem solvers.
• They are at the top of their game and proud of it.
• They learn new technologies on their own and love to share their opinions with teammates.
• They are self-starters and self-managers.
• When extra effort is needed, our employees don’t have to be asked.

BENEFITS

• Competitive salary based on experience and qualifications
• Quarterly Performance Bonus Opportunity
• Comprehensive Benefits ( Medical, Dental, Vision, 401k, Paid Time Off, Paid Holidays)
• Full on the job training & support
• Fun working environment and culture

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Company Description

Apex Technology has been serving the Carolinas area since 1998, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. It's always been our goal to provide enterprise-level IT practices and solutions to the small business sector, with small business prices. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

We partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.

Company Description

Apex Technology has been serving the Carolinas area since 1998, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. It's always been our goal to provide enterprise-level IT practices and solutions to the small business sector, with small business prices. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.\r\n\r\nWe partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.