IT Support Engineer

About Wayflyer

Our mission is to give the world access to the best products by empowering great brands to reach their growth potential.

Today's consumer brands need a capital provider that keeps pace with their growth ambitions. Traditional financing options are slow, cumbersome and often out of reach. That's why we built Wayflyer.

Our unique technology allows us to assess businesses in minutes, generate financing offers that reflect their growth potential and send funds in as little as 24 hours.

Since launching in April 2020, we've deployed over $4.5bn to thousands of brands worldwide, backed by Tier 1 banks like J.P. Morgan. We've become a trusted financing partner for some amazing brands, like True Classic , Little Words Project and Kekoa Foods .

Teams at Wayflyer are truly cross-functional. You'll be collaborating with ambitious colleagues from around the world - all striving to deliver on a huge opportunity. Check out this video to hear directly from them.

About the team

We are Corporate IT, part of the Technology Org.

Our main goal is simple: make everyone at Wayflyer as productive as possible in their day-to-day work. We help our colleagues with everything related to internal IT, from high to low, whether that's restarting a computer, providing new hardware, troubleshooting printer issues, or implementing new company-wide applications. If it's tech-related, we're on it!

Our IT fleet is maintained using a variety of tools, we automate routine tasks, and continuously refine our processes to boost productivity and efficiency.

We operate under our mantra of being the "most transparent IT department ever" — we don't hide behind technology, but instead teach everyone what we do and why we do it!

What you'll do

You will be the “face of IT” — everyone will look to you for help in their daily IT life.

• Provide support for general IT issues, SaaS tools, and meeting room AV equipment

• Manage access requests to different systems

• Onboard new joiners and offboard leavers

• Purchase hardware such as laptops, mobile phones, and peripherals

• Maintain our hardware inventory

• Take part in larger tech projects

• Write documentation for our internal tools, how-to’s, and troubleshooting guide

Knowledge, skills and experience

• You have 2-3+ years of professional experience in IT support, preferably in the fintech industry

• You know your way around productivity tools such as Google Workspace, Slack, and Notion

• You have experience with ticketing systems such as Jira Service Desk or ServiceNow

• You have experience with HRIS systems such as BambooHR or HiBob

• You understand concepts such as IdP, SSO, SCIM, and MDM

• You have amazing communication and collaboration skills

• You are highly service-minded

• You are fluent in English — any additional language is considered a plus

What happens next

We’ll review every application we receive. If we’re interested in taking your application further, we will be in touch to find out more about you and what you’re looking for.

What perks and benefits do we offer?

• Employee assistance programme

• Private healthcare, life and critical illness cover

• Pension plan

• Generous parental and adoptive leave policies

• Equity scheme - so you can share in our success!