Customer Service Specialist - Departure Drive

What You'll Be Doing

Customer Service Specialist – Departure Regional Center

Join our team at the Departure Regional Center, a one‑stop hub where Wake County residents access community‑based services in one convenient location. We’re looking for a customer‑focused professional with experience supporting public health and economic services programs—especially those familiar with NCFAST and local government DHHS operations.

What You’ll Do

Welcome and assist clients as they enter the building, providing excellent in‑person and phone‑based customer service
Identify client needs, register them for services, update records, schedule appointments, and provide accurate program information
Support public health clinics by registering patients, scanning documents, and performing quality checks on electronic records
Provide operational support to Economic Services, including searching and updating cases in NCFAST, determining documentation needs, and scanning/indexing into OnBase
Collect and process payments for County services, including property taxes and Health & Human Services fees; balance daily cash drawer and prepare bank deposits
Issue certified Birth, Death, and Marriage Certificates and assist with clinic service charges

Why Join Us

This role is an excellent opportunity to begin or grow a career in Human Services. You’ll gain exposure to Wake County programs across public health, economic services, and community partnerships—all while serving residents at our highly accessible Departure Drive location. Apply today and help us make the community we love an even greater place to live, work and play!

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)
High school diploma or GED
One year of job-related experience (i.e. customer service, medical records, medical office)
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
Strong customer service skills and experience acting as the first point of contact in a fast-paced environment
Customer service or administrative assistant experience working in a Public Health or Social Services setting
Experience working in a Medical and/or finance setting
Experience with Health & Human Services Programs: NC FAST, OnBase, NCIR, Athena, WIC, SharePoint and Medical Records
How Will We Know You're 'The One'?
Ability to provide a high level of customer service at all times
Excellent communication skills, Positive team player with great interpersonal skills, demonstrates a high degree of adaptability and the ability to handle rapid change
Possess a high level of energy, ability to work efficiently in a very high pace environment and a Self- starter
Ability to multi-task while maintaining a very strong attention to detail and accuracy
About This Position

Location: HSC Departure Dr Raleigh, NC 27616

Employment Type: Regular

Work Schedule: Mon - Fri 8:15 am - 5:15 pm

Hiring Range: 25.07- 27.00

Market Range: 25.07 - 31.18

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 4/28/2026