Vice President, Sales Operations and Enablement

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Job Description

We are currently looking for a Vice President, Sales Operations and Enablement to join our growing team! In this role, you will be responsible for driving the effectiveness, consistency, and scalability of our consumer sales organization across all channels including contact centers, door-to-door (3rd party), digital, MDU, alternate channels, and affiliate partners. You will ensure our sales teams are equipped with the right tools, processes, training, and compensation programs to accelerate fiber penetration and customer acquisition. You will serve as the critical link between fiber build planning, sales execution, and fulfillment ensuring that when premises are passed and opened for sale, the sales funnel and enablement programs are aligned to convert opportunity into installs. This includes clarifying lead qualification nuances (e.g., MDU contracts) and ensuring our sales process integrates seamlessly with field operations. In addition, you will act as Deputy to the EVP, Consumer Growth, Sales & Customer Care serving as the second-in-command who can represent the EVP, drive alignment across sales initiatives, and ensure priorities continue to move forward when the EVP is unavailable.

As Vice President, Sales Operations and Enablement, your duties and responsibilities will include:

Sales Operations Leadership

• Own sales funnel visibility and reporting across all channels, from premises passed → open for sale → qualified lead → closed sale → installation
• Partner with Operations to validate build readiness, opportunity sizing, and timing, ensuring sales teams have clarity on where and when to target customers
• Establish a unified view of performance metrics, sales forecasting, and productivity across direct and indirect channels
• Define and continuously refine sales processes to eliminate bottlenecks and ensure smooth handoffs between sales and field operations

Sales Enablement

• Lead the development and delivery of sales playbooks, onboarding, and ongoing training across channels
• Oversee sales tools and CRM systems to improve adoption, usability, and data-driven decision making
• Design and manage compensation plans that drive desired sales behaviors across contact centers, digital, D2D, MDU, and partner channels
• Build scalable enablement programs that shift the organization toward higher efficiency digital sales while maximizing performance of existing channels

Deputy to the EVP, Consumer Growth, Sales & Customer Care

• Serve as second-in-command to the EVP, representing the EVP in cross-functional forums and executive discussions as needed
• Drive alignment, accountability, and execution of EVP priorities across the Consumer Sales & Care organization
• Ensure initiatives continue moving forward when the EVP is unavailable, providing continuity of leadership and decision-making

Consumer Sales & Care Organization

• Ensure initiatives continue moving forward when the EVP is unavailable, providing continuity of leadership and decision-making

Cross-Functional Partnership with Field Operations

• Ensure appropriate customer experience in partnership with field leaders, aligning sales commitments with fulfillment excellence
• Track key installation metrics (intervals, completion rates, etc.) with the field to ensure customer promises are met
• Obtain and incorporate field feedback to monitor and improve sales quality
• Partner with the field to increase sales opportunities through initiatives such as referral programs or other boots-on-the-ground sales tactics
• Work closely with Field Operations to ensure installations and fulfillment meet customer expectations and sales commitments

Cross-Functional Alignment Beyond Field Ops

• Partner with Marketing to optimize lead generation, targeting, and campaign conversion
• Collaborate with Technology/IT teams to ensure sales systems, reporting, and tools are integrated and reliable
• Align with Finance to manage incentive programs and sales performance analytics

Leadership & Team Management

• Build and lead a high-performing Sales Operations & Enablement team (analysts, trainers, enablement managers, comp design)
• Drive accountability, clarity, and collaboration across channel leaders and functional partners
• Coach and develop team members to build deep sales operations and enablement capabilities

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 12+ years of progressive experience in sales operations, sales enablement, or related leadership roles, preferably in telecom, broadband, or subscription-based industries
• Demonstrated success managing multi-channel sales operations (direct, indirect, digital, partner, MDU)
• Strong knowledge of fiber deployment dynamics and how they translate into market opportunity
• Proven ability to design sales compensation programs and enablement strategies that drive results
• Experience partnering with field operations and technical teams to ensure end-to-end customer delivery
• Skilled at building teams, leading through influence, and driving cross-functional accountability
• Data-driven operator with strong analytical, reporting, and process improvement skills
• Excellent communication and executive presence; able to translate complexity into clarity
• Trusted leader who can act as a deputy to the EVP, ensuring continuity of leadership across the organization

SUCCESS MEASURES:

• Improved sales productivity and efficiency across channels
• Increased digital channel penetration and reduced reliance on high-cost sales channels
• Accurate sales forecasting and funnel transparency from premises passed through install
• Improved sales-to-install conversion rates, especially in MDU environments
• Installation performance and customer experience metrics consistently meet or exceed expectations
• High adoption of sales tools, playbooks, and training across all sales teams
• EVP initiatives and priorities move forward seamlessly, with continuity of leadership and decision-making
• Positive engagement and retention of Sales Operations & Enablement team members

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real .

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process.

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