General Service Technician (Hybrid)

Job Description

Job Description

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. 

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. 

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Destination Monro -Your Career is Here!

The General Service Technician (Hybrid) is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in-store atmosphere.

Responsibilities:  

• Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation. 

• Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair. 

• Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations. 

• Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle,

identifying, documenting, and communicating additional needed services and repairs. 

• Assist in inventory management to include pulling tires and parts, unloading and stocking

inventory. 

• Assist with all general store duties, ensuring the store is in excellent condition and

maintained to Monro standards for cleanliness and consistently in guest ready condition. 

• Consistently perform service(s) in accordance with Monro’s safety standards including but

not limited to Monro’s Wheel Torque, Oil safety and compliance procedures. 

• Test drive vehicles in accordance with Monro’s Road Test policy, including consistently

utilizing our dedicated test drive routes, while observing all local traffic and safety laws. 

• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.  

• Maintain technical knowledge and capabilities to ensure proficiency through the timely

completion of all required Monro University training courses and modules. 

• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc. 

• Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering. 

• This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities. 

• Able to understand and effectively communicate all products and services Monro offers to guests.   

• Perform other duties as assigned and required.  

• High School Diploma or equivalent is preferred. 

• Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.  

• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer’s vehicles to conduct test drives.

• Required to own a basic set of tools or participate in Monro’s tool purchase program. 

Profile Summary:

• Ability to take initiative in identifying problems, collecting data, and establishing facts to

make practical decisions and recommend solutions. 

• Strong customer service skills 

• Strong verbal and written communication skills with the ability to convey technical issues

and write routine reports.    

Work Environment & Physical Requirements:  

This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to: 

• Ability to work flexible hours, days, evenings, weekends, and holidays. 

• Must be able to see, and lift, carry and stock merchandise and supplies up to 50 lbs.

without assistance. 

• Frequent standing and walking for long periods of time. 

• Frequent reaching overhead and below the knees, including squatting, bending, stooping,

kneeling, twisting.

Benefits:  

• Performance based incentives  

• Paid vacation and holidays for Full-Time Teammates

• Reimbursement for ASE Certifications  

• Reimbursement for State Inspection Licenses, where applicable  

• 401k eligibility immediately upon hire

• Direct Deposit

• Employee Discounts

• Healthcare, Vision, and Dental for Full time teammates  

• Employee Access Perks

• Career Advancement Opportunities

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon the Company’s needs. 

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.  

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.