Sr. Director, Physician Support Services

The Senior Director of Physician Support Services serves as the strategic owner of the end-to-end physician lifecycle—from recruiting support and offer acceptance through onboarding, integration, engagement, and transition. This leader is accountable for designing and delivering a coordinated, high-touch physician experience that is operationally efficient, data-informed, and aligned with organizational growth priorities.

Acting as the central integrator across recruiting, legal, HR, operations, finance, marketing, and clinical leadership, this role ensures standardized processes, clear accountability, and proactive communication at every stage. The Senior Director is responsible not only for relationship management, but also for advancing system-wide improvements in physician recruiting effectiveness, onboarding efficiency, ramp performance, and long-term engagement and retention.

Primary Job Responsibilities:

• Physician Lifecycle Ownership & Strategy - Strategically support the full Physician Support Services lifecycle, including recruiting support, offer, pre-boarding, onboarding, ramping, engagement, and offboarding.
• Recruiting Experience & Candidate Strategy - Lead physician recruiting to ensure a structured, high-quality candidate experience
• Translating and Synthesizing Physician-related Data – Partner with Finance, Operations, and MSO teams to support communication of physician-related analytics.
• Pre-Boarding, Agreements & Process Standardization - Standardize timelines for offer acceptance, employment agreement drafting and approval, and signature and onboarding readiness
• Onboarding, Ramp & Integration - Ensure early transparency and preparedness by communicating break-even expectations and ramp models and providing clinic introductions and structured onboarding experiences.
• Physician Recruiting - Lead physician recruiter(s) to ensure consistent messaging, aligned communication, and a coordinated candidate experience from recruitment through hire.
• Ongoing Physician Support & Relationship Management - Provide high-touch support for physician-related requests, questions, or guidance post-onboarding, serving as a trusted resource throughout employment. Work closely with internal stakeholders to ensure physicians receive dedicated communication, support, and individualized attention.
• Governance & Partnership Transition – Partner with legal, clinical leadership, and the clinical governance board to monitor physician progression toward partnership eligibility.
• Leadership & Operational Oversight – Ensure accountability for deadlines, deliverables, and commitments across multiple functions without creating unnecessary friction or bureaucracy.
• Physician Offboarding & Transitions - Serve as the primary point of coordination for physician offboarding, ensuring a respectful, professional, and well-managed transition that reflects the organization’s values and preserves relationships.

Education and Experience

Required

• Bachelor’s degree required; advanced degree preferred.
• 10+ years of progressive experience in physician services, provider relations, healthcare administration, HR leadership, or a related field.
• Demonstrated experience working with physicians, legal agreements, credentialing processes, and cross-functional healthcare teams.
• Proven ability to influence without authority and gain cooperation through strong relationships, credibility, and discretion.
• Exceptional communication skills, both verbal and written, with the ability to convey complex information clearly and diplomatically.

Preferred

• Experience in a physician-owned or partnership-based medical practice environment.
• Familiarity with physician employment agreements, compensation models, and partnership governance structures.
• Experience designing or delivering concierge-style or executive-level service models.

Core Competencies

• Relationship-driven leadership
• Executive presence and professionalism
• High emotional intelligence
• Strategic coordination across functions
• Anticipation of needs and proactive problem-solving
• Discretion and confidentiality
• Commitment to physician experience and engagement

Physical Requirements

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computers for long periods of time.