Contact Center Coach and Performance Manager
- Day off is Sunday and another day off during the middle of the week.
- Coaches and supports team with a goal of continuous growth and skill improvement
- Inspires exceptional performance by managing at an individual level and leading by example
- Provides continuous feedback to team members for their progress and progression plan for their role
- Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.
- Bachelor's (4-year college) degree and 2-4 years of experience or equivalent combination of education and experience
- 5-10 years of experience or an equivalent combination of education and experience
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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