IT Manager

Job Description

Job Description

IT Manager

(Hybrid in office in Charlotte)

What we believe

Technology is no longer just an enabler of business strategy. It is the business strategy. And with AI reshaping how companies operate, compete and grow — while rapidly accelerating the pace of change — the stakes have never been higher.

Our role

We’re focused on helping private equity investors and portfolio company leaders drive value creation through technology. In a world where investors deploy trillions annually into software and tech-enabled businesses, we're the team that makes sure the underlying technology actually delivers.

Our approach

The expert judgment of our experienced practitioners is complemented by proven frameworks, tech-enabled solutions, and objective data to help organizations navigate critical technology decisions across diligence, transformation, growth, cybersecurity, AI, and operational execution.

What we value

Everything we do is grounded in five core values: Service. Curiosity. Credibility. Commitment. Creativity.

If you're energized by solving complex technology challenges and helping others succeed in critical moments, you'll fit right in.

Overview

Reporting to the Director of Information Technology (IT), the IT Manager will work closely with the broader IT team to provide day-to-day management of Crosslake’s internal technology while also working to evolve our operations. The role involves ensuring that our SaaS-first ecosystem runs smoothly, securely, and efficiently while supporting a growing, distributed workforce; interfacing with our global support partner as a point of escalation; leading and implementing IT projects; assisting in the management of company hardware and software; and collaborating with the business system team at key points of intersection. Success requires strong technical expertise, a diligent and proactive mindset, and excellent communication and problem-solving skills to deliver a seamless user experience across all platforms.

Responsibilities

• Oversee the daily operation of IT systems and services
• Manage and support company issued hardware and SaaS platforms
• Provide escalated user support and ensure that the IT Service Desk is operating effectively
• Manage IT assets effectively throughout their lifecycle
• Support and implement IT projects and initiatives
• Create, maintain and manage technical documentation
• Drive improvements to system performance, reliability, and user experience
• Administer and support managed cloud infrastructure, automations and integrations
• Monitor and maintain cyber security systems

• 2+ years proven success in an IT Manager or senior IT role
• Experience effectively managing external vendor and support provider relationships
• Demonstrated history of prioritizing user requests and projects based on business or user impact
• Must align with the philosophy that IT serves internal customers (i.e., must value excellence in providing internal customer service and find meaning in translating customer feedback into operational improvements)
• Proactive and solutions-oriented mindset
• Strong problem-solving skills with the ability to diagnose and resolve complex issues
• Excellent communication skills, including the ability to explain technical concepts to non-technical users
• Experience fostering stakeholder confidence in the ability of the company's systems to deliver (including rapid recovery from unexpected challenges)
• Clear understanding of how to maintain and update technical documentation
• Ability to excel in a fast-paced, ever-evolving, primarily remote environment

• Experience supporting both Windows and Mac environments
• Hands-on experience managing SaaS-based environments including Microsoft 365, Slack, Atlassian and Zoom
• Experience with supporting management of Cloud infrastructure (AWS, Azure, GCP)
• Solid understanding of IT security, identity management, and access controls
• Knowledge of ITIL or similar service management framework experience and formal support ticketing systems (e.g., Jira)
• Technical knowledge of Entra ID and Intune for user and device management
• Familiarity with automation and workflow optimization
• Relevant IT certifications preferred (CompTIA A+, Microsoft Certified, etc.

Crosslake Technologies