Guest Services Transporter

What We Offer

Radiology transportation exists to provide appropriate transportation enabling our patients to receive diagnostic and / or therapeutic treatment. Transports patients in a safe, effective and efficient manner to and from the Radiology Department, Laboratory, Emergency Department, and other nursing units. Monitors outpatient waiting times and facilitates communication between the patient and department as to the status of their situation. Provides good customer relations skills with patients, patients’ families or visitors, floor personnel and Ancillary services personnel by handling difficult situations in the required manner.

What You'll Do

• Patient Care: Transportation: Transports patients in a safe, effective and efficient manner to and from the Radiology Department, Laboratory, Emergency Department, and other nursing units.
• Will monitor outpatient waiting room for patients that have been waiting more than 15 minutes and facilitate communication between the patient and department as to the status of their situation.
• Act as a resource person for nursing, radiology staff, and lab, and controls the flow of transportation trips for any area within the facility.
• Responsible for good customer relations skills with patients, patients’ families or visitors, floor personnel and Ancillary services personnel by handling difficult situations in the required manner.
• Will use service recovery as appropriate when we do not meet patient expectations.
• Responsible to be observant of patients’ ability to be transported and be able to have procedure as ordered (i.e. chair or stretcher) (example: all patients who come by wheelchair have to be able to stand and get on x-ray table).
• Assists with outpatient EKG’s if a member of the Cardiopulmonary Department is not available to perform in order to prevent delays in patient treatment.
• Meet mandatory Heartsavers requirement.
• Clerical: Produce/record data - records data such as times of calls for transports and times patients are delivered to the appropriate areas.

What We're Looking For

Education: High School or GED required.

Additional Skills/Requirements (required): Ability to successfully complete generic and department-specific skills validation and competency testing.

Why Choose Novant Health?

At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage.

Job Opening ID

136181