Customer Service Representative-Part Time
- Strong communication skills
- Ability to work independently, prioritize tasks, and meet deadlines
- Commitment to maintaining the highest standards of accuracy and compliance
- Gets excited about business process improvement
- Always looking to make processes more efficient and effective using technology
- Willing to listen and try new things and other people’s ideas
- Greeting and interacting with clients in a friendly, professional, efficient manner
- Schedule appointments and maintain and update appointment calendar
- Comforting and reassuring clients in times of duress
- Receiving and managing incoming calls
- Assist in reviewing estimates and clarifying payment options, including processing payments.
- Obtaining client written documentation, including consent forms
- Relaying basic medical information to clients as directed by a veterinarian or technician
- Assisting the triage process by escalating client emergencies
- Maintain and update client records and patient information.
- Assist with administrative tasks, such as filing, data entry, and inventory management.
- Address and resolve client concerns or issues promptly and courteously.
- Other duties as assigned
- Intermediate computer proficiency
- Basic arithmetic skills
- Ability to maintain confidentiality
- Excellent organizational, time management, and prioritizing abilities
- Personable, empathic disposition
- Capacity to work well during distressing situations
- Ability to sit for extended periods of time and walk intermittently
- Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers Ability to stand for extended periods of time.
- The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation
- Previous veterinary or healthcare experience preferred.
- Familiarity with veterinary software is advantageous
- A choice between two medical plans with prescription drug benefits
- Dental and vision coverage are available
- 401(k) Savings Plan with employer match, including immediate vesting
- Life insurance for yourself, your spouse, and eligible dependents is available
- Paid time off / holidays
- Health Savings Account available
- Short-term disability available
- Supplemental critical illness and accident plans are available
- Uniform allowance
- Employee assistance program
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