Cashier/ Customer Service Rep. at Forsyth Seafood Market & Cafe

Job Description

Job Description

Forsyth Seafood Market and Café

About us : We are a wild caught seafood market & southern fried seafood restaurant located in the eastern neighborhood of Winston Salem, NC. We are one of the only black & female led fresh seafood markets in the state that has direct roots to the Eastern NC fisherman communities. The fresh market carries over 20 types of local whole fish that we display on our original ice counter where guests can pick out their fish for our fish butchers to clean to order. The other entity of the business is our Eastern NC southern fried restaurant where local seafood is fried to crispy perfection and served with our famous homemade coleslaw, hush puppies, and other chef specialties.

The Cashier position is a fantastic opportunity for the right people willing to join a winning team! Big emphasis on culture, people, and progress!

Cashier Responsibilities

Willingness to assist in all stations in the front of house, such as registers, dining room, or taking phone orders. Demonstrate a positive and servant's heart attitude with every customer and team interaction. Serve guests with eye contact, smile, speak enthusiastically, and stay connected. Take orders with speed and accuracy using registers at the front counter or handhelds for phone orders.

Cashier is willing to look for opportunities to stock or clean when not serving a customer. Call order numbers, deliver orders to dine-in customers in the dining room when needed, and to online/ curbside order customers in the parking lot. Ensure product quality and consistency. Assist leadership in completing daily checklists. Demonstrate knowledge of the brand and menu items. Complete all assigned tasks efficiently and effectively.

Be available for scheduling on PRIORITY DAYS : Thursday, Friday, and Saturday

Cashier Qualifications & Performance Expectations

• Available on the PRIORITY DAYS : Thursday, Friday, and Saturday
• Must be customer service orientated, problem solver, display a positive personality
• Demonstrate 3+ years customer services experience.
• Demonstrate experience with using POS technology.
• High school diploma or GED.
• Obtain Serve Safe certification (within designated timeframe).
• Great customer service skills.
• Always media ready and in uniform.
• Maintain or exceed check average.
• Excellent communication skills (face-to-face and telephone).
• Coordinate the front-of-the-house activities.
• Flexibility and willingness to learn.
• Forsyth Seafood Brand Ambassador.
• Qualify for Forsyth Seafood's Novant/Forsyth Medical Restaurant location.

Responsibilities include:

• Prompt clock-ins when scheduled to work.
• Greet our guests entering and leaving the business.
• Take customer orders in-person and by telephone.
• Complete customer orders satisfactorily.
• Serve curbside orders.
• Accurately process all cash and credit payments using the Toast POS system.
• Report customer complaints to manager on duty (MOD) immediately.
• Maintain cleanliness at register stations, serving counter, and dining room areas.
• Complete health and safety tasks for opening/closing each day.
• Attending staff orientations and training.

Forsyth Seafood Market & Cafe

108 N. Martin Luther King Jr. Dr.

Winston-Salem, NC 27101

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