IT Technical Support Specialist
Job Description
Job Description
IT Technical Support
Must have a minimum of 3 years IT Technical Support with MS Windows 10 & 11, Office 365, AD, Lan/Wan, MS Teams, VOIP, HW & SW installs and configuration and no more than 8 years total IT work experience.
PRIMARY JOB FUNCTIONS
IT Support services/administration for Microsoft related technologies : Office 365, Hyper-V, Windows Server, Active Directory, Antivirus, Teams, CISCO VOIP Phones, Printers, VPN , etc.
Technical services and support at the network level: WAN and LAN connectivity, security .
Line of Business Application support for all client environments.
System documentation and consulting services to include system reviews & recommendations .
KNOWLEDGE, SKILLS, and ABILITIES REQUIRED
The following tools are used every day : O365/Teams, Sophos Security Suite, Windows 10/11, Windows Server and Mac IOS, ITSM software. VOIP phones, Network Switches and VPN .
Install and configure computer hardware - monitors, keyboards, docking stations, phones .
Troubleshoot and resolve hardware, software and network connectivity issues .
Interpersonal skills : such as telephony skills, communication skills, active listening and customer-care and talking to vendors to resolve issues.
Technical awareness : ability to match resources to technical issues appropriately
Service awareness of organization’s key IT services for which support is being provided.
Understanding support tools, techniques, and how technology is used to provide IT services.
Ability to work in a fast-moving environment and prioritize tasks/projects .
Natural problem solver .
Ability to learn new technologies on their own and love to share their opinions with teammates.
Self-motivated, self-starter problem solver and self-manages .
Document and review new/existing processes and procedures .
PREFERRED KNOWLEDGE, SKILLS, and ABILITIES
Cisco VOIP Phone system and Cisco switch administration .
Microsoft Copilot, D365/F&O and Power BI experience.
ShareFile Administration .
EDUCATION AND WORK EXPERIENCE
BA/BS, preferably in computer science OR 2-year degree with 2+ years of experience .
Preferred Professional IT Certifications : A+, Cisco CCNA, Microsoft MCP, MCSA, or MCSE etc.
Company DescriptionInternational company with excellent benefits
Company Description
International company with excellent benefits
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