Director, Organizational Development

Use your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

WHY WORK FOR GOODWILL?

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 50 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.

Want to learn more about Goodwill? Click on the links at the top of this page or go to:

Job Summary

The Organizational Development Director is responsible for the development and execution of the organizational development strategy for the organization. In partnership with key department leaders, they will manage the coordination of all areas of training and development, including identifying current and long-term needs for the organization. This person must be a strong leader of professional training teams and possess a strong working knowledge of Learning Management Systems and learning software.

In addition, the Organizational Development Director leads and develops team member onboarding (Discover Goodwill) alongside the People Team, as well as learning/development and leadership content in alignment with organizational needs. This person will provide direct facilitation of appropriate trainings specific to the level of leadership, in particular to senior level teams. They will also support the learning delivery methods across the organization.

Essential Responsibilities:

• Provides strategic leadership and operational oversight for Organizational Development area and team of training and development leaders and professionals.
• Responsible for hiring and onboarding team members on the Organizational Development department, as well as coaching, training, professional development, and completion of disciplinary actions and performance reviews.
• Mentors and coaches direct reports, assisting and challenging them to become strategic in operational planning.
• Partners with senior and executive leaders to develop and implement strategic organizational plans in partnership with the Chief Organizational Development & Mission Advancement Officer, including updating and creating new policies and procedures.
• Builds positive and effective relationships, gaining trust with leadership and throughout the organization.
• Manages coordination of all areas of training and development in partnership with organizational departments (ex: People Team, Communications/Marketing, Donated Goods Retail, etc).
• Leads and implements short and long term strategic operational plans and budgets, including annual objective, goals, gaps, training, safety, and process improvements in support of the organization’s mission, vision, values and strategic plans.
• Considers timing and capacity of training based on feedback from all functions.
• Evaluates industry and business trends and gathers and analyzes internal and external data to evaluate the performance of the department and the company overall, as well as any potential organizational impact or efficiencies.
• Leads and executes organizational and departmental projects through cross-functional collaboration.
• Researches and makes recommendations to Executive team on vendors, systems, and process improvements.
• Communicates and presents status updates to the Executive and Senior Leadership teams.
• Leads and develops team member onboarding (Discover Goodwill) alongside the People Team, as well as learning/development and leadership content in alignment with organizational needs.
• Recommends, evaluates, facilitates, and participates in team member and team development events throughout the organization.
• Represents the organization at various community, business, and civic functions to increase general visibility and awareness of Goodwill programs, services, and enterprises.
• Other duties, as assigned.

Education :

Bachelor’s degree in human resources, Business Administration, Organizational Development or related field, required. Master's degree preferred. PHR/SPHR, SHRM-CP/SCP preferred.

Qualifications :

• Minimum of 7 years’ experience in training and development, required.
• 5 or more years’ experience in a Director level role, or in a similar management capacity leading teams of training professionals, with experience in a company of similar size/complexity, required
• Advanced leadership skills and business acumen, required.
• Strong communication skills – written and verbal.
• Advanced project management skills, required.
• Ability to make decisions in a fast-paced environment.
• Ability to develop and grow internal partnerships and interact cross-functionally with all levels within the organization.
• Strong MS Office skills, with advanced Excel skills
• Strong technical skills in content development and Learning Management Systems.
• Experience utilizing generative AI technologies and tools to enhance learning tools and experiences.
• Must have valid driver’s license and personal vehicle.
• Must be able to travel up to 50%.

Benefits

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full-time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EOE. E-Verify Employer.

Goodwill Industries of Northwest North Carolina, Inc.