Front Desk Representative

Job Description

Job Description

Description

Job Description: A Front Desk Representative at XTalk Prep is the first point of contact for clients and visitors, responsible for creating a positive and welcoming environment. This role involves managing front desk operations, assisting with inquiries, and providing exceptional customer service. The Front Desk Representative plays a crucial role in representing the company and ensuring smooth daily operations.

Key Responsibilities

Duties and Responsibilities:

• Greet and welcome clients and visitors with a friendly and professional demeanor.
• Answer phone calls, respond to inquiries, and direct calls to appropriate personnel.
• Manage appointment scheduling and coordinate meeting room usage.
• Maintain a clean and organized front desk area and waiting room.
• Handle incoming and outgoing mail and packages.
• Assist with administrative tasks, including data entry and document management.
• Provide information about the company’s services and programs to clients.
• Ensure a high level of customer satisfaction through effective communication and support.

Skills, Knowledge and Expertise

Required Skills & Abilities:

• High school diploma or equivalent; additional education is a plus.
• Proven experience in a customer service or front desk role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in using office equipment and computer software (MS Office Suite).
• Friendly and approachable personality with a professional appearance.
• Ability to work independently and as part of a team.

Benefits

Benefits:

• 401(k) retirement plan with employer matching.
• Accidental Death & Dismemberment (AD&D) insurance.
• Dental insurance coverage.
• Disability insurance for financial protection.
• Bonus opportunities for outstanding performance.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment that values creativity and innovation.