Account Manager (HVAC / Service)

Company Information
McKenney’s is the Southeast’s most trusted name in facility construction, operation and maintenance. For over 75 years, our proven approach has ensured high-quality, energy-efficient solutions at every stage of a building—Design, Build, Controls & Monitoring, and Maintenance & Repair. We offer expertise in HVAC, process piping, plumbing, and building automation and control systems, as well as service and maintenance. We have our own in-house engineering, fabrication, installation and commissioning resources to ensure cost-effective delivery of the highest quality solutions.

Job Summary
Account Managers are focused on new contract sales, customer relations, collection resolution, project management, and retrofit/upgrade project sales.

Job Responsibilities

• Marketing and sales efforts involve promoting company services and developing new business through strategic outreach and client engagement.
• Customer development and retention focus on building strong relationships, meeting client needs, and encouraging long-term loyalty.
• Estimating and budgeting by preparing accurate cost projections based on labor, materials, and the scope of work.
• Written proposals developed to clearly communicate scope, pricing, and timelines in a professional and persuasive format.
• Planning and scheduling include creating detailed timelines to guide team activities and meet project deadlines.
• Cost control involves monitoring project expenses and implementing adjustments to stay within budget.
• Ensuring quality and performance means upholding standards and verifying that work meets or exceeds expectations.
• Timely invoicing and cash flow management require issuing invoices promptly and following up to ensure on-time payments.
• Warranty administration includes managing post-project issues and ensuring prompt, effective resolution of warranty claims.
• Review and understand contractual scope and project documents (drawings, submittals, equipment operations, and maintenance manuals)
• Ensure quality, performance, and adherence to project requirements, enforcing safety and quality standards
• Promote and uphold McKenney’s safety absolutes, best practices, and company culture
• Participate in project planning and execution to maximize SQPCE performance
• Act as a company ambassador by marketing and promoting consistent and excellent project implementation
• Understand, practice, and promote all company values and operational procedures

Education and Experience

• High school diploma or GED
• 3 years of experience in HVAC or services-related sales
• 5 years of HVAC or Plumbing experience/vocational training.
• Must have basic PC experience in Windows environments, working knowledge of Word processing, spreadsheets, e-mail, Web-enabled applications, and database software

Preferred Experience

• HVAC Service experience
• Bachelor’s Degree
• HVAC sales and presentation experience

Knowledge, Skills, and Abilities:

• Self-motivated, team-oriented, and able to work independently
• Highly adaptable and able to respond quickly to changing customer demands
• Strong desire to provide excellent customer service with a genuine passion for the company and industry
• Excellent time management skills: able to prioritize, balance urgent vs. important tasks, manage multiple deadlines, and maximize efficiency
• Committed to accuracy, quality, and meeting challenging work goals and deadlines
• Good mechanical aptitude with the ability to read and understand various technical drawings (mechanical, electrical, plumbing, architectural, civil, structural)
• Strong problem-solving and reasoning abilities
• Willingness to take on additional responsibilities and manage priorities with minimal guidance
• Exceptional work ethic; upholds company values and demands the highest standard of conduct from self and others
• Professional and polished image that inspires confidence and trust

Working Conditions and Physical Efforts

• Work involves moderate exposure to elements, such as hot/cold temperatures, dirt, dust, and/or loud noises.
• The work environment involves some exposure to construction, mechanical, and electrical-related hazards or physical risks, which require following basic safety precautions.
• Moderate physical effort. Requires handling of average weight objects up to 50 pounds and extensive standing and walking.
• Work requires local and occasional out-of-town travel to job sites and customer locations.
• Performance of the required duties will require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders and scaffolds, and to negotiate work areas under construction.

Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.

McKenney’s is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney’s is a smoke-free and drug-free workplace.