Animal Services Customer Experience Representative

What You'll Be Doing

Do you have a passion for people and pets? The Wake County Animal Center is looking for Customer Experience Representatives to be the welcoming face and voice of our shelter.

From greeting visitors and answering calls to supporting families, fosters, and rescue groups, this team plays a vital role in every step of the journey. Customer Experience Representatives spend their days helping a lost pet reunite with their family, guiding someone through an adoption, or compassionately assisting with difficult decisions.

If you bring empathy, positivity, and comfort working with animals of all kinds, this is your chance to make a real impact in the lives of both pets and the people who love them. Bilingual candidates are encouraged to apply.

***This position is is part-time, temporary, and requires weekends***

About Our Team

The Wake County Animal Center is an open-admission animal shelter operated by Wake County Government and on average takes in between 11,000 to 12,000 animals each year. We receive all stray, abandoned and surrendered pets in Wake County. The Center works in partnership with fosters, volunteers and local rescues, to treat and rehome thousands of homeless animals every year.

The Basics (Required Education and Experience)
High school diploma or GED
Six months of job-related experience
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
Two years of cash handling experience
Two years of customer service experience
Animal-related or animal-adjacent experience
Multilingual skills - Spanish
How Will We Know You're 'The One'?
Time management skills to accomplish assigned tasks and shared responsibilities
Proactive about helping or assisting people
Strong interpersonal skills - outgoing, patient, professional, and able to get along well with a variety of people
Familiarity with the care and humane handling of shelter animals, such as dogs, cats and little critters
Basic computer skills and knowledge, including Microsoft Word and Excel
Ability to solve basic problems, while considering the full range of options to find solutions and making decisions to resolve situations
About This Position

Location: Wake County Animal Control Raleigh, NC 27610

Employment Type: Temporary

Work Schedule: Varying schedule

Hiring Range: 24.37 - 26.51

Market Range: 24.37 - 28.65

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 4/8/2026