Bilingual Intake Consultant
Accentuate Staffing is seeking a Bilingual Intake Consultant to join a law firm in Raleigh. This role serves as one of the first points of contact for prospective clients and plays a key part in ensuring an excellent client experience. The ideal candidate will demonstrate strong communication skills, compassion, and the ability to handle sensitive information with discretion.
Responsibilities:
- Serve as the initial contact for prospective clients, handling all inquiries with professionalism and empathy.
- Screen and evaluate potential cases by gathering accurate client and case details (contact information, documents, photos, etc.).
- Maintain detailed notes and rationale for all lead interactions and status updates.
- Respond promptly to client messages, calls, and emails.
- Collaborate with the team to meet client satisfaction and intake goals.
- Communicate directly with callers and government agencies to request necessary information.
- Document interactions within the Case Management System.
- Provide referrals or alternate resources to leads who do not qualify for services.
Requirements:
- Fluent in English and Spanish (required).
- Minimum 1 year of direct customer service experience; 1–2 years in intake (medical, legal, or related field) strongly preferred.
- Prior experience in a law firm intake role preferred.
- High school diploma or equivalent required.
- Strong written and verbal communication skills, with the ability to listen actively and show empathy.
- Highly detail-oriented with strong critical thinking and analytical skills.
- Ability to multi-task, manage time effectively, and handle sensitive information with discretion.
- Proficiency in data entry, recordkeeping, and computer systems/software for client management.
- Experience with case management systems (Lead Docket, GrowPath, Filevine, or similar) preferred.
- Demonstrated patience and professionalism in client interactions.
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