Office Manager

ABOUT LUCID DREAM

Lucid Dream is a custom game and interactive experience studio. We help leaders in medical, scientific, and technical industries use emerging technology to transform the way they engage, train, and explain complex science to providers and patients. Inspired by games, we create immersive and interactive experiences for VR/AR, mobile, desktop, and web—transforming education and engagement through purposeful play.

Located in the heart of downtown Durham, NC, our office at the historic American Tobacco Campus is a short walk from world-class dining and entertainment venues including the Durham Bulls Athletic Park and the Durham Performing Arts Center (DPAC).

ABOUT THE ROLE Lucid Dream is seeking an organized and proactive Office Manager to keep our operations running smoothly and our team supported. You’ll be the hub of day-to-day activity, including managing invoicing, payables, expense reporting, and travel coordination, while also making sure our office, events, and team gatherings run seamlessly. From vendor coordination to planning retreats and Lunch & Learns, you’ll help create an environment where both our work and culture thrive.

Beyond logistics, this role is about connection: ensuring new hires feel welcome, helping the team stay engaged, and making sure clients and visitors have a polished experience when they interact with Lucid Dream.

Please note: This is a hybrid position based in Durham, NC, with three days of in-office work per week and two days work-from-home.

PRIMARY RESPONSIBILITIES:

Accounts Receivable / Payable

• Manage accounts receivable and ensure the firm receives timely and accurate revenue by issuing and sending invoices; recording and tracking payments, and resolving any discrepancies.


• Manage accounts payable to ensure the firm makes timely and accurate required payments in line with the company’s policies.


• Set up new vendor files and maintain W-9 vendor information.


• Serve as point of contact for vendors, catering, event spaces, and other service providers.


• Coordinate vendor agreements and other administrative documents and processes; and maintain documents and records.


• Assist the firm’s accountant with bookkeeping and expense transaction questions.

Expense Reporting

• Learn and manage our expense reporting system, including training new employees on how to properly file expense reports.


• Ensure employees maintain accurate and timely travel and monthly expense reports.


• File expense reports for firm principals.

HR Administrative Support

• Assist support firm principals with benefits administration during the annual open enrollment period.


• Support onboarding and offboarding processes, including setting up new employees for their first day of work and filing all required paperwork.

Office Operations, Travel, and Administrative Support

• Manage orders, supplies, and inventory to support client, team, and event needs.


• Book and coordinate travel for team members, including flights, accommodations, and ground transportation.


• Provide logistical and administrative support for internal and external events, including conferences, client visits, and workshops.


• Coordinate equipment shipping in support of internal / customer events and programs.

Team & Culture Events

• Foster a positive, collaborative work environment by helping plan and coordinate experiences that strengthen team connection.


• Plan and execute Lunch & Learns, retreats, and team-building activities, ensuring they are well-organized, engaging, and aligned with company culture

WHAT YOU’LL NEED TO SUCCEED:

• Strong organizational and multitasking skills—you can juggle invoices, travel bookings, and event planning without dropping details.


• Clear and confident communication, both written and verbal, with teammates, vendors, and clients.


• Comfort with administrative systems like invoicing, expense reporting, and scheduling tools.


• A proactive, self-directed approach—you see what needs to be done and make it happen.


• Attention to detail and accuracy—you double-check numbers, logistics, and timelines to keep everything on track.


• Enthusiasm for fostering a positive, collaborative team culture through events and day-to-day support.


• Reliability and discretion when handling sensitive information.

WHAT WE OFFER:

• Robust company culture committed to our core mission and values


• Amazing group of talented colleagues, and a management team dedicated to transparent leadership and helping everyone grow and thrive


• Competitive salary


• Employer-sponsored health, vision, and dental


• 401(k) Retirement Plan with company match


• Responsible Paid Time-Off Policy


• Hybrid Work policy


• Parental Leave Policy


• Downtown Durham office with parking


• Monthly team-building events


• The opportunity to work on meaningful projects at the intersection of games, health science, and education


• A collaborative, small-team atmosphere where your contributions have a direct impact


• Professional development opportunities and support for ongoing learning

Lucid Dream is an Equal Opportunity Employer that gives all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We are committed to creating an inclusive environment for all employees based on mutual respect. All employment is decided on the basis of qualifications, merit, and business need.

Principals only please, no recruiters!