Client Services Administrator

Job Description

Job Description

About Safety Net Access:

Since 2001, Safety NetAccess has been designing, building, and supporting networks for hospitality, multifamily, assisted living, resorts, and other public properties. Family-owned, we have grown from a two-man startup to one of the country’s most reliable and trusted partners. Along the way, we have been certified by most major hotel brands, and remain in the top echelon of providers certified to deploy within Marriott’s rigorous GPNS program and Hilton’s Stay Connected program, where we consistently rank as a top-performing partner every year. Safety NetAccess’ network design services, installation teams, and support services are OEM’d by the largest supplier to the assisted living industry for networking design.

Today, Safety NetAccess is deployed in 4,000+ venues providing millions of authentications daily, and while we are proud of our growth and the distinctions received, what truly excites us is thinking about the millions of users who have had a flawless experience with our networks.

Job Summary

The Client Services Administrator provides administrative and operational support to client service functions, ensuring accurate processing of service requests, account maintenance, and internal coordination. This role contributes to the effective delivery of services by maintaining documentation, supporting cross‑functional workflows, and assisting with compliance and reporting requirements across designated clients and brands.

Work Location : Winston-Salem, NC office

Essential Duties and Responsibilities

• Support client service operations related to quoting, installations, and service modifications
• Maintain client account records, including required documentation, updates, and periodic account reviews
• Assist with contract administration activities, service changes, and cancellation processing
• Support brand‑specific reporting and certification requirements as assigned
• Coordinate with Sales, Support, and Project teams to ensure timely communication, tracking, and resolution of requests
• Participate in routine internal meetings and provide status updates as required
• Complete monthly KPI reporting based on operational needs.

Qualifications and Skills

• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and priorities in a structured environment
• Professional communication skills, both written and verbal
• Proficiency with standard business systems and administrative tools

Work Environment & Expectations

• Position may require regular interaction with multiple internal departments
• Adherence to company policies, procedures, and data accuracy standards is required
• Other duties may be assigned based on operational needs