Chat Support Agent
This is a remote position.
We are seeking a Chat Support Agent to join our team at ValueAdd Research and Analytics Solutions LLP. As a Chat Support Agent, you will be responsible for providing exceptional customer service through online chat support. You will assist customers with inquiries, troubleshoot issues, and ensure a positive customer experience.
Major Responsibilities and Objectives:
- Respond to customer inquiries and provide solutions through online chat
- Assist customers with product information, orders, and technical support
- Troubleshoot issues and escalate complex problems to the appropriate department
- Ensure customer satisfaction by providing timely and accurate responses
- Maintain detailed records of customer interactions and transactions
Qualifications, Skills, and Experience:
- Excellent written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills
- Previous customer service experience is a plus
- Proficiency in typing and computer skills
If you are a proactive and customer-focused individual with a passion for providing exceptional service, we want to hear from you! Apply now to join our dynamic team as a Chat Support Agent at ValueAdd Research and Analytics Solutions LLP.
Requirements
- Excellent written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills
- Previous customer service experience is a plus
- Proficiency in typing and computer skills
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