Restaurant Host

Job Description

Job Description

Job Summary

As a Host, you will greet guests as they enter the restaurant in a courteous, friendly, and helpful manner. You will make reservations or put guests on waiting lists. You will provide menus and show guests to their seats. You may take phone orders and assist with bussing and resetting tables. You will bid Guests farewell, ensuring we exceed their expectations.

Job Standards

Follow all policies and procedures as outlined by the company.

Maintain a positive attendance record by reporting to work for assigned shifts at the scheduled time.

Follow all the sanitation and safety standards set forth by the company.

Meet all uniform, appearance, and grooming standards as specified by the company.

Maintain guest service philosophy by following guest service standards.

Know the items on the menu offered at the restaurant and be able to explain specials to guests.

Maintain a digital waitlist when immediate seating is limited and seat guests within 10 minutes of the quoted wait time.

Accommodate special seating requests for guests whenever possible.

Communicate reservations for large parties to management and kitchen staff to ensure readiness.

Conduct a first greeting with guests within 30 seconds of guests entering the restaurant.

Understand table numbering procedures and rotate tables properly through server sections.

Upon seating, it offers guests menus and inform them of their server’s names.

Bid guests farewell upon departing, ensuring their satisfaction and inviting them to return.

Perform assigned sidework duties satisfactorily.

Follow all end-of-shift checkout procedures as outlined by the company.

Assist other team members with their station duties and side work when needed and/or available to maintain a good team environment.

Job Requirements

Must be able to read and communicate in English clearly and effectively.

Must be able to lift up to 20 pounds repeatedly throughout the shift.

Must demonstrate enthusiasm and commitment to guest satisfaction.

Must possess manual ability to handle & serve food