Maintenance Engineer

Job Description

Job Description

Description:

ABOUT CHETOLA RESORT

For 180 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service guided by Forbes-level service standards.

THE ROLE

Chetola Resort is seeking a dependable and skilled Maintenance Engineer to join our team. This individual helps maintain the physical integrity, safety, and presentation of the resort, with a primary focus on condominium residences and support for Lodge hotel rooms and public spaces.

This role is essential to delivering a seamless luxury guest experience — ensuring every space is fully functional, meticulously maintained, and guest-ready at all times. The Maintenance Engineer works behind the scenes and in guest-facing moments to uphold the Forbes standard of effortless excellence.

WHAT YOU’LL DO

Operational Responsibilities

• Perform general maintenance duties across the resort including basic carpentry, plumbing, and electrical repairs
• Respond promptly to guest and team member maintenance requests
• Troubleshoot and repair HVAC, lighting, appliance, and in-room functionality issues
• Complete daily inspections of assigned areas to proactively identify maintenance needs
• Monitor and report unsafe or potentially hazardous conditions and take immediate corrective action
• Assist with snow removal, groundskeeping, and seasonal projects as needed
• Support preventive maintenance schedules and maintain accurate work order documentation
• Collaborate closely with Housekeeping, Guest Services, Security, and other departments to resolve issues quickly and discreetly

Forbes Service & Presentation Standards

• Ensure guest spaces are fully functional, pristine, quiet, and free of visible defects before guest arrival
• Enter guest areas with discretion, professionalism, and respect for guest privacy
• Communicate clearly and courteously when interacting with guests, demonstrating calm confidence and ownership
• Anticipate maintenance needs by identifying early signs of wear, damage, or guest inconvenience
• Protect the aesthetic integrity of the resort by completing repairs that meet appearance and craftsmanship standards

Shift & Team Support

• Work independently while maintaining strong communication with team leads
• Keep work areas, tools, carts, and storage spaces clean, organized, and presentation-ready
• Provide backup coverage for other shifts or urgent situations
• Uphold a culture of accountability, safety, and continuous improvement

ATTENTION TO DETAIL IN ACTION

At Chetola, attention to detail means noticing what others might miss and resolving it before it impacts the guest experience. Examples include:

• A door that closes perfectly and quietly every time
• Lighting that is consistent in brightness and color temperature
• No visible patchwork, exposed hardware, or unfinished repairs
• HVAC operating at comfortable levels without noise disruption
• Fixtures aligned, tightened, and fully functional
• Guest rooms and residences free from maintenance odors, marks, or visual defects
• Work completed cleanly with the space left better than it was found

Maintenance Engineers take ownership of the final impression — ensuring every repair supports the feeling of effortless luxury.

ABOUT YOU

• A reliable, resourceful team player who takes pride in quality workmanship
• Calm, courteous, and professional when responding to guest and team needs
• Service-minded with a strong sense of ownership and follow-through
• Comfortable working evenings, weekends, and holidays in a hospitality environment
• Highly observant with strong organization and attention to detail
• Willing to jump in and support other departments when needed

REQUIREMENTS

• Previous experience in a general maintenance role required
• Resort or hospitality experience a plus
• Working knowledge of basic plumbing, carpentry, and electrical systems preferred
• Availability to work some weekends and holidays preferred
• Ability to lift up to 50 pounds, climb ladders, and work in a physically active environment
• Valid driver’s license required

WHY CHETOLA

• Join a passionate team shaping the next chapter of a beloved mountain resort
• Opportunity to work in a scenic and supportive environment
• Be part of a culture rooted in craftsmanship, service, and care
• Competitive pay
• Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, and supplemental benefits as well as PTO, and on-property perks (discounts at Timberlake’s, the Spa, and recreation programs)