Director Of Front Office

Job Description

Job Description

Something new is coming to Charlotte. If you are an experienced front office director with Marriott experience, we want to hear from you! The Mecklen a Tribute Hotel by Marriott is coming to the University Place section of Charlotte.

You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed
• Gather financial information and generate occupancy reports for the general manager
• Lead operations at the front desk and make sure guests have an exceptional stay
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints

• Have superb communication skills, management skills, and multitasking skills
• Applicants must have a high school diploma or GED
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• Hospitality experience of at least 1 year is required for this role
• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field

What is a Tribute by Marriott Hotel? The Tribute Portfolio hotel is a member of the Marriott Bonvoy hotel brand that features independent, boutique hotels known for their unique character, captivating design, and vibrant social scene. These hotels emphasize their individuality and connection with the community, offering guests a fresh perspective and an authentic travel experience.