Branch HVAC Production & Field Execution Manager

Branch HVAC Production & Field Execution Manager

Why this role matters: Our branch performance and customer satisfaction hinge on safe, efficient, high-quality installations. You’ll orchestrate people, parts, and processes to keep work moving and standards high, while staying aligned with North Carolina regulatory requirements.

Your Impact

• Own the daily installation schedule for a single branch; align crews, materials, and equipment.
• Track and act on KPIs: quality, cycle times, labor utilization, and safety compliance.
• Enforce installation procedures, workmanship criteria, and customer service standards.
• Provide real-time troubleshooting support; escalate obstacles when needed.

How You’ll Run Production

• Coordinate job staging, verify equipment readiness, and balance inventory and material allocations.
• Confirm job packets, permits, and instructions are accurate and available for every crew.
• Analyze labor productivity and installation throughput to drive profitability.
• Conduct quality audits and post-install inspections; complete warranty and regulatory documentation.

Lead, Develop, and Protect the Team

• Coach technicians/apprentices daily on methods, safety, and equipment handling.
• Foster teamwork, accountability, and continuous improvement.
• Run safety talks, perform jobsite audits, and inspect tools/equipment.

Elevate the Customer Experience

• Partner with sales and customer service to set realistic timelines and expectations.
• Back up technicians in field conversations with homeowners and site contacts.
• Verify every completed install meets internal quality standards and client expectations.

Administrative & Compliance Essentials

• Review timecards, verify documentation accuracy, and track materials.
• Maintain compliance with North Carolina HVAC licensing and regulatory requirements.
• Provide inputs for reporting, job costing, and requisitions for materials/equipment.

What You Bring

• 3–5 years in residential HVAC install/production; 1–2 years supervising preferred.
• Deep knowledge of installation processes, equipment, and field best practices.
• Proven team leadership with a strong safety and quality mindset.
• Blueprint/specification reading and manufacturer instruction interpretation.
• Clear communicator and organized problem-solver.
• Familiarity with field service platforms (ServiceTitan experience a plus).

Credentials & Training

• H3-T Heating Technician License — required to hold, maintain, or obtain.
• EPA 608 Certification, Universal preferred — required to hold or maintain.
• H3-I Heating Group 3 – Class I Contractor License — strongly preferred; qualifying for residential, commercial, and industrial work.
• SP-PH Special Plumbing & Heating License — strongly preferred; authorizes limited HVAC-related electrical work.
• Valid driver’s license and local travel capability.
• High school diploma or equivalent required; trade/technical schooling preferred.
• OSHA 10 or OSHA 30 preferred.

Core Competencies

• Teamwork and clear communication
• Quality-focused attention to detail
• Field troubleshooting and execution support
• Safety-first and organized approach
• Continuous improvement mindset

Technical Proficiencies

• HVAC
• Project Management
• Refrigerants
• Supervisory Experience
• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair

Equipment You’ll Work With

• HVAC Systems
• Box Trucks