IT Infrastructure and Support Analyst - Networking
Safeguard Medical
Huntersville, NC
Description: IT Infrastructure and Support Analyst - Networking Safeguard Medical Huntersville Description Join Safeguard Medical – Where Purpose Meets Innovation At Safeguard Medical, we’re not just shaping the future of emergency medicine—we’re saving lives. We combine deep expertise with world-class equipment to empower first responders to act confidently and effectively when every second counts. Our mission Is Clear: To equip and enable responders at every skill level to preserve life in any environment. Our vision Is Bold: To simplify emergency medicine so that all responders have the confidence and tools to intervene when it matters most. Our purpose Is Powerful: To bring together life-saving products and the knowledge of emergency medical skills that preserve life. From category-leading medical devices to hyper-realistic SIMBODIES simulations, and a presence in key markets around the world, we’re building a global movement—one that gives first responders the tools they need to make a difference in the toughest conditions. If you’re driven by impact, inspired by innovation, and ready to grow in a company that’s changing lives —this is your moment. About The Role We’re on the lookout for a passionate IT Infrastructure and Support Analyst - Networking to join our team in Huntersville. This isn’t just a job—it’s a chance to be part of something bigger. At Safeguard Medical, every role plays a part in our mission to preserve life and deliver excellence across the globe. Let Me Tell You What You’ll Be Doing in This Role As a IT Infrastructure And Support Analyst - Networking, You’ll Be Right At The Heart Of Our Mission To Preserve Life. Here’s What Your Day-to-day Might Look Like:
- Administration and management of IT support tickets within SLA targets
- Work with third-party vendors and IT Partners to resolve complex technical issues.
- Facilitate coordination, scheduling and hosting of vendors for onsite implementation or support efforts
- Monitor, troubleshoot, and maintain LAN/WAN infrastructure including DNS, DHCP, TCP/IP, and VPN.
- Manage network security components including Cisco Meraki firewalls and intrusion detection systems.
- Configure and maintain network switches, routers, and wireless access points.
- Conduct root cause analysis and resolve network performance issues.
- Support remote connectivity and secure access for global users.
- Provide basic administration of Microsoft 365 services including Exchange Online, Teams, and SharePoint.
- Support Azure infrastructure including virtual machines and Active Directory.
- Manage user identities, access controls, and automation tasks using PowerShell.
- Provide Level 2 support for Windows 10/11, endpoint devices, and core business applications.
- Occasionally assist with Level 1 support tasks.
- Diagnose and resolve hardware issues, manage device lifecycle, and coordinate repairs.
- Support onboarding/offboarding processes including access provisioning and device setup.
- Maintain and troubleshoot Windows Server environments.
- Apply server updates, manage roles and features, and ensure system reliability.
- Ensure all systems and applications are regularly updated and patched in line with security and operational standards.
- Monitor update compliance and address any issues related to patch deployment.
- Assist with training staff members on new/upgraded software changes
- Research new technologies as directed by management
- Lead and coordinate IT projects from planning through execution.
- Collaborate with internal IT teams, external partners, and vendors to ensure successful delivery.
- Manage project timelines, resources, budgets, and stakeholder communication across global initiatives.
- Maintain technical documentation, user guides, and troubleshooting procedures.
- Ensure compliance with IT security policies and data protection standards.
- Provide oversight of off-site backups
- Provide management with regular updates regarding IT initiatives or capabilities that will impact users
- Assist with offsite visits to satellite offices when necessary
- Oversite of current CCTV systems to monitor site security
- Adherence to data protection policies, IT security standards, and confidentiality agreements, ensuring compliance with organizational and legal requirements.
- You thrive in a team and bring a positive, can-do attitude to everything you do
- You’re passionate about helping others and want to be part of something that truly matters in emergency medicine
- Customer First perspective
- Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent work experience.
- Minimum 5 years of experience in IT infrastructure and support.
- Strong expertise in network administration and endpoint management.
- Solid understanding of Microsoft 365, Azure AD, and Windows Server environments.
- Solid understanding of Windows Server environments and basic networking.
- Experience with Cisco Meraki, Intune, PowerShell scripting, and patch management tools.
- Ability to remain calm in tense situations
- A strong self-initiative type attitude
- Excellent problem-solving and customer service skills
- Self-motivated and eager to take ownership of technical challenges
- Understanding of cybersecurity best practices
- Ability to prioritize and manage multiple tasks efficiently
- Be part of a mission-driven organisation with global impact
- Work with life-saving technologies and innovative solutions
- Join a collaborative, supportive, and inclusive team
- Build your career in a company that invests in people and progress
- Ownership – We take charge, own our impact, and push for success.
- Initiative – We act boldly and do what’s right, fast.
- Curiosity – We ask “why?”, explore better ways, and embrace diverse views.
- Candor – We speak openly and respectfully to align and move forward.
- Humility – We lead selflessly, knowing success is shared.
- Competitive pay & performance bonus – because your impact deserves recognition
- Government-backed pension scheme – with a 5% employer contribution to help secure your future
- Generous holiday allowance – time to recharge and enjoy life outside of work
- Employee Assistance Program (EAP) – confidential support when you need it most
- Comprehensive insurance packages – peace of mind for you and your loved ones
- Tuition reimbursement & referral programs – invest in your growth and help us grow too
Posted 2026-01-28
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