Inside Sales Municipal Department

Carotek a SunSource company provides process equipment solutions for the industrial commercial and municipal markets in North Carolina South Carolina Tennessee Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor representative and repair center for pumps blowers heat exchangers valves instrumentation IIoT steam hydronicsand municipal products.

Looking for a career in Inside Sales that involves providing product input entering quotes and processing orders and providing technical customer service Do you possess a mechanical aptitude enjoy solving problems and are a team player If so then this position may be for you. We are looking for an energetic self-driven technically inclined individual with a warm personality to join our Municipal Inside Sales team.

In this role you will be responsible for:

Providing outstanding service to our customers and support to the outside sales staff

Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems

Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary

Selecting and specifying products based on customer application and design prerequisites

Conferring and corresponding with service technicians service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager

Supplying detailed product quotations by computing price discount and shipping charges as required and within company guidelines

Informing customer of pricing back orders delivery delayed shipments and/or any other problems related to the order process and provide tracking information

Obtaining purchase order number and/or credit card information from customer

Conferring with Accounting to research and resolve invoicing or credit discrepancies

Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products

This is a full-time in-office position at our Matthews NC headquarters. Hours of work and days are Monday through Friday 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Required Education and Experience

Associates Degree (Bachelors preferred) from a Business or Engineering program. Other majors and experience will be considered.

Or

Three plus years experience working in an Inside Sales relatable position within the Industrial Fluid Process industry.

Preferred Attributes

Working knowledge of electrical pneumatics mechanical assemblies gauges valves instrumentation steam traps and/or a very strong mechanical aptitude

Ability to read analyze and interpret technical drawings and electrical schematics and technical procedures write reports and general business correspondence

Ability to calculate figures and amounts such as discounts commissions proportions and percentages and the ability to convert standard measurement to metric

Working knowledge of Microsoft Office Products (Outlook Word Excel etc.) Prophet 21.

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process please contact emailprotected to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source Privacy Policy

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.