Qualified Professional (QP), I/DD

Job Title | Qualified Professional, IDD (hybrid)

Join Us | Covenant Case Management Services

Covenant Case Management Services is seeking an energetic and compassionate Qualified Professional with experience in intellectual and developmental disabilities (I/DD) to lead a team providing support to individuals in the Currie/Wilmington area. You will play a pivotal role in ensuring high-quality service delivery, fostering positive relationships, and advocating for the individuals we serve.

What You Will Do | Responsibilities

• Team Leadership: Oversee and supervise direct care staff, ensuring their effectiveness and adherence to best practices.
• Staff Management: Manage staffing schedules, provide guidance, and ensure adequate staffing coverage.
• Service Coordination: Coordinate and provide quality services, ensuring they align with CCMS goals and individual needs.
• Relationship Building: Establish and maintain positive relationships with MCOs, collaborating agencies, and families.
• Assessment and Planning: Conduct person-centered assessments, develop functional and measurable goals, and create individualized support plans.
• Training and Development: Train staff on client-specific needs, ISPs, and related information.
• Administrative Tasks: Ensure timely submission of authorizations, complete progress reports, participate in audits, and review documentation.
• Advocacy: Advocate for individuals and their families to ensure they receive necessary services.
• Data Analysis: Review data and billing to ensure accuracy and compliance.
• Supervision and Training: Conduct monthly supervision meetings, provide training, and ensure compliance with policies and procedures.
• On-Call Services: Be available for on-call crisis services as scheduled.
• Quality Assurance: Implement performance improvement measures and ensure compliance with program standards.
• Compliance: Ensure staff and contractors adhere to company policies and procedures.
• Community Engagement: Represent CCMS in community activities and participate in interagency meetings.
• Consent: Obtain necessary consents from individuals and legally responsible persons.
• Staff Support: Assist with staff recruitment and training, and provide support during urgent situations.
• Additional duties and responsibilities as assigned

What We Are Looking For | Qualifications

• Qualified Professional: Meet the North Carolina definition of a Qualified Professional (see qualifications below).
• Experience: Have at least two years of supervisory and management experience, as well as two years of experience working with individuals with I/DD.
• Skills: Demonstrate excellent communication, leadership, adaptability, and problem-solving skills.
• Resources : Have reliable access to internet and cell phone and reliable transportation
• Knowledge: Have a working knowledge of the behavioral sciences and allied disciplines related to I/DD.
• Physical Requirements: Be able to lift up to 50 pounds.

What We Are Looking For | Education & Licenses

• Hold a license, provisional license, certificate, registration, or permit issued by a governing board regulating a human service profession, preferred.
• Have a graduate degree in a human service field with one year of experience.
• Have a bachelor's degree in a human service field with two years of experience.
• Have a bachelor's degree in any field with four years of experience.

Location | Travel

• Hybrid

Covenant Rewards for You | Benefits

• Generous Total Rewards Plan – including health insurance, 401k match, and career benefits
• Diverse and inclusive community focused on growth, compassionate care, and a supportive work environment

Equal Employment Opportunity Statement

Covenant Case Management Services actively encourages applications from individuals of all backgrounds and lived experiences. We believe diversity strengthens our ability to serve individuals and families with dignity, respect, and compassion.

Covenant Case Management Services is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable federal, state, or local laws.

We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse, inclusive, and respectful environment for all employees, contractors, and applicants. Employment decisions are based on qualifications, merit, and business needs.