Service Manager

Job Description

Job Description

Job Title: Service Manager (Forestry Division)

Reports To: Senior Service Manager

Location: Graham, NC

Company: TIME Manufacturing Company

Shift: Monday-Friday 8:00am-5:00pm onsite.

Company Overview

TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment. Through its renowned brands—Versalift, Ruthmann, Bluelift, France Elévateur, Movex, BrandFX, and Aspen Aerials—the company serves diverse industries, including electric utility, telecommunications, bridge inspection, tree care, and other fleet-supported sectors. With a strong commitment to innovation, quality, and customer satisfaction, TIME Manufacturing Company designs and manufactures top-tier products that enable professionals to operate safely and efficiently at various heights.

Job Summary

The Service Manager – Forestry Division will lead the Graham, NC service operations, overseeing customer support, technical service, and maintenance for forestry equipment. This role is responsible for managing a team of service technicians, ensuring timely and high-quality repairs, building strong customer relationships, and driving continuous improvement in service delivery.

Key Responsibilities

• Lead, train, and develop service technicians to deliver top-tier service and support.
• Manage daily operations of the service center, ensuring adherence to safety, quality, and productivity standards.
• Schedule, assign, and monitor service work orders to meet customer deadlines.
• Provide technical expertise and troubleshooting support for forestry products and equipment.
• Oversee warranty claims, parts coordination, and service documentation.
• Collaborate with sales and product teams to resolve customer concerns and enhance product performance.
• Ensure compliance with all OSHA, DOT, and company safety requirements.
• Track and report key performance indicators (KPIs), including service response times, customer satisfaction, and financial performance.
• Build and maintain strong customer relationships to foster repeat business and long-term partnerships.

Qualifications

• High School Diploma or GED
• 3+ years of experience in service management, in heavy equipment, forestry, or manufacturing industries.

OR

• Bachelor’s degree in Business, Engineering, or related field.
• 2+ years of experience in service management, in heavy equipment, forestry, or manufacturing industries.

Preferred

• Strong technical knowledge of hydraulic, electrical, and mechanical systems.
• Proven leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication, customer service, and organizational skills.
• Proficiency with service management software, ERP systems, and Microsoft Office Suite.
• Ability to travel occasionally for customer support and training.

Why Join Us?

• Opportunity to lead in a global company with strong industry reputation.
• Commitment to professional growth, innovation, and safety.
• Play a critical role in supporting forestry customers and advancing service excellence.

Core Benefits

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance plans
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Collaborative and innovative work environment

Equal Employment Opportunity (EEO) Statement
Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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