Customer Service Representative - Fashion
- Responsible for working with HOTSOX and K. BELL specialty retailers, internal Fashion Sales team members and external sales representative groups to establish long-term and trusted relationships while generating revenue.
- Have an eagerness to assist and friendly tone in every interaction with both internal and external customers.
- Ability to log-in to a phone system every day that tracks phone behaviors (accountable to follow a daily schedule).
- Ability to use an electronic payroll system on a weekly basis (Enter working hours/PTO/Vacation)
- Ability to relay product and service information confidently and accurately to the customer
- Seasonal samples distribution to Rep groups and showrooms
- Maintain working knowledge of customers that are prospects or established HOTSOX and/or K. BELL accounts.
- Confidently discuss current HOTSOX and/or K. BELL promotions with each and all customers to develop relationships and to encourage repeat business.
- Accurately input orders and navigate through each screen (Mainframe/Dynamics) while the customer is on the line.
- Handle and process incoming external and internal email requests in the shared Customer Service In-box in an accurate and timely manner with teammates.
- Treat customer complaints as an opportunity to gain trust and strengthen the customer relationship via timely resolution.
- Research required information using available resources within the organization to remedy customer service issues.
- Responsible for making an outbound service call to a customer if information is needed to accurately process an order or resolve an issue.
- Work as part of a team by communicating effectively with all internal departments.
- Travel to Mount Airy when needed.
- Excellent attention to detail, time management skills and meeting deadlines
- Positive attitude and ability to handle highly confidential information
- Ability to reflect positive attitude and disciplined work ethic
- Ability to work in a team
- Ability to work independently
- High energy level
- Strong interpersonal skills
- Demonstrated experience in being a self-starter
- Ability to deal with internal/external customers with enthusiasm and professionalism
- Strong verbal, written and interpersonal communication skills are essential
- Confidence, good judgement, energy and the ability to work in a challenging environment.
- High school diploma or equivalent
- At least one year customer service experience
- Exceptional customer service skills.
- Strong understanding of standard customer service concepts, practices and procedures.
- Familiar with MS Office, Excel and mainframe systems; internet savvy.
- Team skills are a significant part of the working environment. Strong communication skills are essential.
- Demonstrated ability to independently problem-solve and resolve issues.
- Strong attention to detail and strong organizational skills.
- Ability to be persuasive and influential in verbal and written communications.
- High level of patience and empathy.
- Passion for fashion a plus!
Recommended Jobs
Pricing Analyst (Pricing Analytics)
Overview: Responsible for the development and analysis of fair market value pricing for clinical trial agreements including benchmarking fees and drafting and finalizing financial exhibits to clin…
Quality Support Operator
Are you a Quality Support Operator who is looking to join one of the top companies in the manufacturing industry? Are you looking to further your career and grow? Do you have experience in C…
Demolition Equipment Operator
D.H. Griffin Wrecking Co., Inc. is a nationally recognized leader in demolition and environmental services, known for its unwavering commitment to safety, quality, and innovation. We are seeking a Tr…
Emergency Medical Technician Cadet
Example of Duties: This is a full-time, paid training opportunity is designed for individuals seeking certification as an Emergency Medical Technician (EMT). Cadets will attend the Robeson County …
Paratransit Service Supervisor
GENERAL STATEMENT OF JOB DUTIES The Paratransit Service Supervisor oversees safe, efficient, and on-time delivery of GoTriangle ACCESS services. This role supervises operators, manages dispatch an…
Business Development Manager
McCord Contractors, Inc. Business Development Manager Lead Growth. Build Relationships. Drive the Future. Are you a natural connector who thrives on building long-term relationships rather t…
Clinical Documentation Integrity Specialist
Overview: The Clinical Documentation Integrity Specialist is responsible for maintaining accurate, complete, concise documentation for improvement and integrity of the healthcare system. Serves as a r…
Locum Tenens Psychiatry Job NC
This Job at a Glance Job Reference Id: ORD-195343-MD-NC Title: MD Dates Needed: August - Ongoing Shift Type: Day Shift Assignment Type: Outpatient Call Required: No Board C…
Explore the Heart of North Carolina: Interventional Radiology Adventure!
Interventional Radiologist Allied job in Winston-Salem, NC Imagine yourself in the vibrant city of Winston-Salem, where medical innovation meets rich Southern culture. As an Interventional Radiology …
Returning Intern/Co-Op Project Controls/Planner/Toll Technology/Finance/Graphics - MAD Summer 2026 (For current/previous HNTB interns only)
What We're Looking For At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions fo…