Financial Care Counselor Duke Neuro Surgery Morrisville

At Duke Health were driven by a commitment to compassionate care that changes the lives of patients their loved ones and the greater community. No matter where your talents lie join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics extending the reach of Duke Healths mission across the state of North Carolina.

$5000 Commitment Bonus for qualifying candidates!

JOB LOCATION

Duke Neuro Surgery Morrisville 5601 Arringdon Park Dr #300 Morrisville NC 27560

JOB SUMMARY

We are seeking a Financial Care Counselor to accurately complete patient accounts based on departmental protocol policies and procedures and compliance with regulatory agencies to include but not limited to pre-admission admission pre-registration and registration functions. Ensure all insurance requirements are met prior to patients arrival and inform patients of their financial liability prior to arrival for services. Arrange payment options with the patients and screens patients for government funding sources.

JOB DUTIES AND RESPONSIBILITIES

• Obtain prior authorization/pre-certification for clinic procedures as required by insurance carriers as needed according to PRMO guidelines.
• Obtain insurance verification and inform patients of their financial liability. Arrange payment options for financially liable patients.
• Pre-register patients with accurate patient demographics and financial data as needed.
• Resolve insurnace claim denials/rejections.
• Calculate and collect payments appropriately for all patients.
• Resolve appropriate WQ edits.
• Inform attendin physician of patient financial hardship.
• Update billing system to reflect the current insurance status of the patient.
• Assist with department coverage at the front desk as needed.
• Reconcile necessary blling and WQ issues.
• Gather necessary information and documentation to support proper handling of billing inquiries and complaints.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally required through a high school education with some postsecondary education preferred. Additional training or working knowledge of related business.
• Two years experience working in hospital service access clinical service access physician office or billing and collections.
• Or an Associates degree in a healthcare related field and one year of experience working with the public.
• Or a Bachelors degree and one year of experience working with the public.

JOB HOURS

The schedule for this position is day shifts Monday-Friday with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individuals age color disability gender gender expression gender identity genetic information national origin race religion sex (including pregnancy and pregnancy related conditions) sexual orientation or military status.

Duke aspires to create a community built on collaboration innovation creativity and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives backgrounds and experiences flourishes. To achieve this exchange it is essential that all members of the community feel secure and welcome that the contributions of all individuals are respected and that all voices are heard. All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.