Service Technician

Job Description

Job Description

HVAC Service Technician – Henson Heating and Cooling
Location: Charlotte Metro Area
Employment Type: Full-Time
Reports To: Service Manager

About Us:
At Henson Heating and Cooling, we take pride in delivering high-quality, dependable HVAC solutions to homes and businesses across the Charlotte metro area. As a locally owned company, we value hard work, integrity, and putting the customer first. We're looking for experienced HVAC Service Technicians to join our growing team of professionals.

Position Summary:
The HVAC Service Technician is responsible for diagnosing, servicing, and repairing residential and light commercial heating and cooling systems. This role demands technical expertise, professionalism, and strong customer service skills.

Key Responsibilities:

• Diagnose, troubleshoot, and repair HVAC systems including heat pumps, furnaces, and air conditioning units.

• Perform routine maintenance and system tune-ups.

• Communicate clearly with customers about system issues and recommended solutions.

• Maintain accurate service records and documentation.

• Ensure all work meets company and safety standards.

• Maintain a clean and organized service vehicle and job site.

• Participate in ongoing training and certifications as needed.

Qualifications:

• High school diploma or GED required; technical school or HVAC certification preferred.

• Minimum of 2 years experience in HVAC service or maintenance.

• EPA Section 608 Certification required.

• Valid driver's license with a clean driving record.

• Strong problem-solving skills and mechanical aptitude.

• Ability to work independently and manage time effectively.

• Professional appearance and excellent communication skills.

Physical Requirements:

• Ability to lift up to 75 lbs.

• Comfortable working in crawl spaces, attics, and outdoor conditions.

• Ability to climb ladders and work at heights.

• Capable of standing, kneeling, and bending for extended periods.

Compensation & Benefits:

• Competitive hourly pay (based on experience).

• No commissions. We believe in honest service—not upselling customers on products they don’t need. Our technicians are paid to do what's right, not what’s profitable.

• Company-provided vehicle and tools.

• Dental, and vision insurance.

• Paid time off and holidays.

• Opportunities for overtime and bonuses.

• Career growth and advancement in a family-oriented company culture.