Manager In Training

As a Shift Manager at Chick-fil-A The Village at N. Elm you will be taught how to oversee and assist in shift running, monitoring team member breaks, basic cash management procedures, open and/or closing the store, delegation of daily tasks, and more. You will be guiding the daily shift operations as well as responsibility over an area of the business.

To be considered for the Shift Manager position, must have at least one year of leadership experience and provide a reference.

Shift Leader Expectations

1. Must work with a sense of urgency.

2. Must display excellent customer service.

3. Must be respectful of leaders above them and team members around them.

4. Must demonstrate a desire to help the shift run better and smoother.

5. Know what needs to be done and show initiative to make it happen.

6. Know Chick-fil-A procedures inside and out and is committed to performing them correctly without the temptation of cutting corners.

7. Is unafraid to delegate tasks to fellow team members when necessary.

8. Is reliable and consistently shows up for shifts.

9. Must arrive on time for shifts and is even willing to come in early and/or stay late when necessary.

10. Strives to always work with a smile and positive attitude.

11. Does not allow the stress of difficult shifts to show while working. Able to maintain an even and professional composure.

12. Must always choose the business over friendship while on shift.

13. Must hold themselves to a higher standard of work.

14. Understands that there may be times they have to do things that they do not want to do but still chooses to do it because they know it is the right thing.

15. Must show strong organizational and communication skills

16. Must show good time management skills for projects, initiatives, etc.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.