Food Runner / Expo

We are hiring at Salt Face Mule Brewing

Food Runner Responsibilities

The success of food runners depends on their ability to work promptly, respond to complaints, and communicate effectively with other staff members. Here are some essential duties of a food runner:

• Assist back of house team with carrying plates and beverages
• Maintain adequate knowledge of food and beverage items, including catering orders
• Assist with setting tables for incoming customers
• Provide customers with appropriate tableware such as dishes, utensils, and glassware
• Maintain sanitary rules and food safety regulations
• Double-check orders before sending them out to customers
• Ensure customers receive their requested orders on time
• Check-in with customers and respond to any additional orders
• Respond to questions and complaints diligently
• Communicate with servers, bartenders, and kitchen staff on orders and customer requests
• Help keep kitchen stations clean and properly organized
• Inform restaurant management of customer feedback or complaints to keep the operation running smoothly

Food Expeditor Responsibilities:

• Ensuring communication in the kitchen by calling out orders, getting the status on dishes, and calling the waitstaff to serve completed dishes.
• Informing the waitstaff when certain dishes or ingredients have run out and passing food requests from the waitstaff to the kitchen.
• Monitoring the food portions on completed dishes according to restaurant standards.
• Ensuring that all orders are completed in time and with the correct priority.
• Inspecting the cleanliness, presentation, and temperature of completed dishes.
• Performing the finishing touches to completed dishes, such as adding garnishes and removing smudges.
• Keeping the cooking, storage, and prep areas clean, neat, and well-stocked.
• Ensuring all staff adheres to health and safety standards.
• Assisting all staff as needed.
• Handling customer complaints on behalf of the kitchen staff and looking for solutions.

Food Expeditor Requirements:

• Good understanding of restaurant health and safety regulations.
• Food handling certification may be required.
• Relevant restaurant experience may be advantageous.
• Excellent communication and leadership skills.
• Strong attention to detail, multi-tasking, and time management skills.
• Great customer service skills.
• Ability to handle a high-pressure, fast-paced, and stressful environment.
• Physical stamina to stand for long periods, assist where needed, and carry heavy trays.

Salt Face Mule delivers on its promise of “honestly brewed” beer paired with Appalachian comfort food in a lively, inclusive setting. Whether you’re digging into creative Southern eats, sipping a craft pilsner, playing mini‑golf, or soaking up the dog‑ and kid‑friendly atmosphere, it’s a standout spot just north of Asheville. A great fit for casual hangouts, special events, or family & community nights.