Account Manager Technical Education

Job Description

Job Description

At-a-Glance:

Are you ready to build your career by joining a multi-national MedTech organization. If so, our client is hiring an Account Manager – Technical Education.

• Contract
• Onsite

Required

• BS/BA in related discipline or 5 years’ experience in the related field
• SAP experience strongly preferred
• Typically, successful experience in related field and successful demonstration of Key responsibilities and Knowledge as presented above.
• Travel possible 25%
• Understanding of the healthcare education marketplace; diagnostic imaging and therapy experience preferred
• Excellent verbal, written, and presentation communication skills
• Proven ability to build trust and credibility with customers at multiple organizational levels
• Ability to manage multiple customer accounts, transactions, and priorities effectively
• Detail oriented, process driven, and customer focused with strong ownership and accountability
• Strong understanding of project objectives, technical education offerings, registration processes, and organizational priorities.
• Demonstrates exceptional project coordination, stakeholder management, and communication skills while ensuring a high-quality customer experience and successful program outcomes.

Responsibilities:

• Account Manager Technical Education serves as the primary point of contact for all technical education project related activities
• Responsible for overseeing the successful execution of the program.
• Project emphasizes collaboration among Service Sales, Regional Service Managers (RSMs), and Technical Education to assess compliance with trained engineers within hospitals, while also identifying and delivering targeted educational opportunities to help hospitals achieve and maintain compliance.
• Working closely with Regional Service Managers (RSMs), customers, and Technical Education leadership.
• Account Manager identifies training gaps, develops account-specific engagement plans, coordinates customer communications, and facilitates engineer enrollment in training programs.
• Responsible for driving training participation, ensuring visibility among stakeholders, and helping hospitals achieve and maintain compliance requirements through targeted technical education.
• Operational Execution Project
• • Serve as the primary point of contact for the project within the Technical Education team.
  • Build and maintain trusted, long term relationships with internal teams, customer stakeholders and decision makers to execute the goals and objectives of the project.
  • Manage assigned project accounts throughout the customer engagement lifecycle.
  • Partner with RSMs to develop account-specific strategies for hospitals identified with training gaps.
  • Ensure customers understand available training solutions and compliance requirements.
• Training Coordination
• • Maintain alignment between customer needs, training availability, and project objectives.
  • Participate in project planning and review meetings with RSMs and Technical Education
  • Identify appropriate technical education offerings based on system-specific training gaps.
  • Coordinate engineer registrations for instructor-led, virtual, and web-based training programs.
  • Monitor enrollment progress and address scheduling or registration challenges.
• Communication Management
• • Execute customer communication plans developed in collaboration with RSMs.
  • Conduct outreach to hospitals regarding identified training opportunities.
  • Maintain regular communication with customers regarding training schedules, prerequisites, and registration requirements.
  • Document customer interactions and project updates.