Enterprise Salesforce Architect

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

Xylem is seeking an experienced Enterprise Salesforce Architect to define and lead the long-term architecture strategy for our global Salesforce ecosystem. This role plays a critical part in our multi-org transformation, shaping how Xylem delivers unified, scalable, and data-driven customer experiences across Sales, Customer Service, and Marketing.

The Enterprise Salesforce Architect will guide multi-org strategy, Data Cloud enablement, AI adoption, and complex cross-platform integrations—serving as an architectural leader with regular engagement alongside IT Leadership and the CIO. This position also provides mentorship and direction to solution architects and technical teams to advance architectural excellence across the enterprise.

Reports To: VP of IT BRM. Customer and Commercial Applications

Compensation Range: $180-200k + 20% AIP + relocation (if applicable)

Core Responsibilities

Enterprise Architecture Leadership

• Lead the enterprise-wide Salesforce architecture strategy, including multi-org patterns, data sharing, identity, security, and long-term decisions around consolidation vs. federation.

• Define and govern Salesforce strategic direction, advising IT leadership on platform investment, roadmap prioritization, license optimization, and adoption of Data Cloud and AI capabilities.

• Establish reference architectures, reusable frameworks, and standards to guide global design consistency and alignment.

Solution & Integration Architecture

• Architect and oversee complex, end-to-end solutions across Sales Cloud, Service Cloud, CX, Data Cloud, and customer-facing digital platforms.

• Drive cross-platform integration between Salesforce and SAP S/4HANA, CPQ (Tacton/SAP), PIM, eCommerce, and middleware platforms (APIs, Mulesoft, Azure, event streaming).

• Develop scalable data, security, and identity models supporting global operations and regional privacy requirements.

Technical Governance & Delivery Excellence

• Create design patterns, governance rules, and processes to ensure quality, security, and reusability across the Salesforce ecosystem.

• Evaluate architectural impacts of new functionality, technical debt remediation, and modernization initiatives.

• Ensure alignment with enterprise integration standards, cybersecurity frameworks, and data governance policies.

Leadership, Collaboration & Mentorship

• Serve as a trusted advisor to business and IT leadership, providing architectural guidance on strategic initiatives.

• Mentor solution architects and technical team members, supporting capability development and consistent design practices.

• Collaborate with enterprise architecture, data, security, and platform engineering teams to advance cohesive enterprise strategies.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

• 10+ years of Salesforce experience , including 5+ years in an architect role (Solution Architect, Enterprise Architect).

• Proven experience designing and governing multi-org, multi-region Salesforce landscapes (3+ active orgs preferred).

• Expertise across Sales Cloud, Service Cloud, Customer Experience, and Data Cloud.

• Strong integration background (APIs, Mulesoft, Azure, event-driven architectures).

• Experience evaluating org consolidation vs. federation strategies in complex enterprise environments.

• Salesforce certifications: Application Architect or System Architect (CTA-track highly desirable).

Preferred Qualifications

• Experience with Agentforce, Einstein, and GenAI implementation.

• Background supporting or architecting solutions for manufacturing or industrial B2B companies.

• Architecture leadership for CPQ (Tacton or SAP) and SSO integrations (Ping, OKTA).

• Strong communication and executive presentation capabilities, with the ability to influence across global teams.

Key Competencies

• Enterprise & Multi-Org Architecture Leadership

• Platform Strategy & Roadmapping

• Salesforce AI / Agentforce & Data Cloud Enablement

• Data Governance & Integration Design

• Executive Influence & Cross-Functional Collaboration

• Change Leadership, Mentoring & Talent Development

Additional Information

• This role follows Xylem’s Hybrid-First work model and is based in Charlotte, NC.

• Periodic travel may be required to support global project teams and stakeholder engagements.

• Xylem does not provide visa sponsorship for this position.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation